Finding the right balance
The only plausible option for contact centres is to adopt the right balance of new technologies such as cross-organisation omnichannel analytics, says Sabio Chief Innovation Officer Stuart Dorman.
Features
Winfield talks up AI
Artificial Intelligence is the technology that will most excite the industry in 2019, according to Content Guru's UK Sales Director Edward Winfield.
Full fibre era beckons
The art of winning in Digital Britain is that of speed and agility in grasping new innovations that surround the roll out of full fibre and 5G. On that there is no fall-back other than to lurch towards the copper cliff edge.
Kivlochan gets more strategic
Any attempts to keep ONI CEO Kevin Kivlochan from achieving his goals are going to flounder on the strength of his strategic independence and ambition – as his early career experiences have already shown.
Megaproject under way
No one can doubt that Britain has been starved of a focused and determined full fibre strategy supported by substantial investment, until now.
Rise of fibre in busy Q4
Philip Carse, Analyst at Megabuyte.com, reports on the trading performance of leading companies in the comms space during the last quarter.
Openreach shifts to full fibre
Openreach is doing everything in its power to overcome the practical and regulatory challenges faced by full fibre providers as we move towards Digital Britain, says Katie Milligan, MD for Customer, Commercial & Propositions.
Prime time for women
The story of male domination in the comms channel is all too familiar but there are clear signs that the gender imbalance is starting to equalise, according to Sky Business Head of Operations and Pre-Sales Harmeet Kapoor.
Forum to drive growth
Forget economic uncertainty and Brexit – the potential for ICT businesses to grow through investment and M&A is perhaps at its greatest scope than ever. The only threat is missing the opportunity.
Macri on AI and home life
The rise of AI has redefined the channel as a facilitator of an ever more intelligent workplace, according to Joe Macri, VP for Commercial Partners at Microsoft UK.
Recurring revenue focus
The best long-term option for South West Communications has always been to adopt a recurring revenue model where possible to great advantage, says Managing Director Brian Lodge.
Cloud front and centre
Any and every development within the ScanSource strategy roadmap has cloud at its core, according to Vice President of Cloud Solutions & Services Paul Emery.
Docker's early IP vision
With felicitous timing in 2004 MPS Networks Managing Director Tim Docker recognised that IP was the future and its potential only realisable through a series of strategic turns and a programme of business change.
Smart moves in cities
Smart cities may soon become firmly part of the comms channel’s growth outlook, according to Entanet Head of Products Paul Heritage-Redpath and CityFibre Product Manager Victoria Papathanasiou (pictured).
Voiceflex in Unify link
The appointment of Voiceflex as Atos’ first Unify Cloud Service Provider is a breakthrough for the business , says Sales and Marketing Director Paul Taylor.
Portals enter new era
Convinced that the user experience should be at the forefront of self-serve platform development, Wavenet Channel Sales Director Antony Black says wholesale providers must focus on giving partners what they really want – a strategic portal.<
Solving the UK's skills crisis
ICT consultant and industry influencer John Chapman proposes a revolutionary Skills and Knowledge Investment Bank as the only solution to the UK's crippling skills crisis.
Going to town in cities
Joined-up thinking and a collaborative approach from all stakeholders is key to the success of all smart city projects, according to Nick Sacke, Head of Products and IoT at Comms365.
How CAE hit £100m
As Justin Harling, CAE Technology Services CEO, charts the company’s journey towards becoming a £100m revenue business this year we see ever more clearly the ongoing growth potential of a long-established IT giant breaking into a gallop.
New centres of opportunity
Stuart Higgins, Head of Smart Cities and IoT at Cisco, urges the channel to wise up to the smart city market which, he says, is already a land of opportunity for the tech giant.