25+ Years Serving the Channel
The market requirement for omnichannel contact centres has suddenly got more real – but the good news for resellers is that they have at their disposal the means to meet ever greater communication demands from a new generation of end customers.
Anyone seeking confirmation of the shift to web-based telecoms should turn their eyes north where Glasgow-based Silver Cloud is now enthusiastically offering customers solutions from the ‘Blue PBX’ company Wildix.
After former TV Apprentice Vincent Disneur found himself at the wrong end of Lord Alan Sugar’s pointed finger the Head of Sales and Marketing returned to Union Street’s HQ more determined than ever.
M247 CEO Jenny Davies has advanced a growth strategy that serves both the market and channel partners.
What impact will 5G have on the comms industry? SSE Enterprise Telecoms CEO Colin Sempill assesses what he believes to be ‘the channel’s biggest opportunity’.
BrightCloud CEO Alex Morrison’s clear inspiration has always been to match customer challenges with bespoke tech solutions.
How carriers perform on the full fibre stage could decide their fate, and it is hard to imagine a more determined protagonist than TalkTalk Business Managing Director Kristine Olson-Chapman.
Forget ‘wait and see’ when it comes to business planning. The only solution to the long-term challenge facing every entrepreneur is to make an exit plan and stick to it, argues net:telecom Managing Director Henry Forde.
Managing change is the cardinal issue for most ICT resellers who face direct challenges and opportunities on a number of fronts, according to speakers at this year’s Margin in Voice and Data symposium (Forest of Arden, Coventry, July 4th)
As at all times when Ofcom regulation that impacts CPs comes into light, the channel undergoes a learning project to evaluate and understand the implications of fresh policies.
UCaaS has proved slow in unlocking the riches of the digital age for the channel, but according to Gamma’s Head of UCaaS and Mid-Market Sales Paul Gibbs the time for an upsurge is now and SMEs are prime targets.
An uplift in the fortunes of UCaaS providers could ultimately come from a rising group of newcomers to the world of work. What resellers really need now is a strategy...
Partnerships have rarely been so indicative of the connectivity market’s future direction as last month’s link-up between SSE Enterprise Telecoms and CityFibre.
Mitel’s popular UCaaS agency and SP model in the US will be just as fashionable across Europe, says VP UCaaS International Rami Houbby who expects his expansion plan to yield rapid results.
For Charterhouse Voice & Data CEO Mark Brooks-Wadham national coverage beckons, and acquisitions in the UC and cyber space have a big part to play in creating growth.
MSPs are most effective when deploying integrated Teams and telephony supported by AI and robotics, according to T-Tech Managing Director Daniel Teacher.
Amid the hullabaloo of wall-to-wall digitalisation, Eurolink Connect Managing Director Claire Maddox proves that deep convictions about fundamental business values still count most.
Masergy: A channel business transformed by PE-led acquisition, investment and a leadership restructure that includes the instatement of entrepreneur cum channel builder Steve Harrington as MD EMEA.
Philip Carse, Analyst at Megabuyte.com, reports on the trading performance of leading companies in the comms space during the last quarter.
Few, if any, classically trained musicians compose a business growth story in the comms sector, but here’s how Pescado Managing Director Fraser Watson orchestrated one of the fastest growing ICT providers in Wales.
