App unlocks potential
If we value the customer experience it must be wholly streamlined and integrated, says CX champion Steve Tutt, Marketing Director at Kakapo Systems.
Features
Global power on the rise
The back story of £3 billion distribution giant Exertis reveals a highly acquisitive company always heading towards the future requirements of the channel, says Distribution MD Gerry O’Keeffe.
On target for full fibre?
Full fibre coverage across the UK by 2033 will entail years of investment and collaboration if barriers to progress are to be overcome, says CityFibre’s Director of Strategy Mark Collins.
McTighe’s next steps
Openreach has increased its efforts to drive Britain’s digital revolution with a plan to invest more than ever in its network and work closer with industry bodies and stakeholders, says Chairman Mike McTighe.
Unify centres on channel
According to Unify’s VP for Global Marketing Michelle Jones the ultimate test of any marketing strategy is whether it gives partners a target to aim at and an opportunity to win.
If only UC could flourish
Many sales experts have become centres of entrenchment with no capacity to truly sell the dream UC solutions in their hands, argues VanillaIP Sales Director Iain Sinnott.
Customer protection is key
Staggering under the potential threat of security crises and compliance failures, SMEs are turning to their tech providers who they hold accountable for protection.
A Daly digest in comms
Dalycom is a bastion of customer service – to be anything else is folly, according to MD Amanda Daly who also ensures the firm is an authoritative voice of the industry.
KCOM’s era of rejuvenation
Following strategic investment in a refreshed channel proposition resurgent KCOM is giving partners the flexibility and agility they need to underpin and support their value added services.
Butt talks Mitel's cloud vision
Going private is not the only planned outcome of Mitel’s $2 billion sale to Searchlight in April.
Exclusive CEO seeks high growth his way
Exclusive Group CEO Olivier Breittmayer put to bed any idea of a merger when he sealed a major investment transaction with new owner Permira.
Burton maps path for merged tech giants
The acquisition of Polycom by Plantronics is an apotheosis, a time for Plantronics to assert pre-eminence on the global stage.
Security threat downplayed
Sections of the comms sector continue to reduce VoIP security threat levels to ‘moderate’ and sit on their hands in the face of belligerent cyber attacks.
Zest4 raises the IoT bar
It is not beyond the bounds of all resellers to secure a share of the IoT market, argues Anton le Saux, Zest4’s Head of IoT, who says it’s not only doable but straightforward.
Former soldier risked everything on cloud mission
Vapour Cloud CEO Tim Mercer’s decision to go it alone shows us a man with the courage of his convictions no matter the risk.
Woodhead: A vociferous force for good
Simwood Managing Director Simon Woodhead continues to expose the industry’s ‘dirtiest secret’ ...
Hughes sets the Pace
Pace Telecom CEO Jamie Hughes has embarked on another expansion period with acquisitions and channel development dominant aspects of his growth strategy.
Powell: Does fixed line still make sense?
Just Telecomms CEO Richard Powell’s grand project shows the depth of his conviction in a mobile-first future and strong belief in the power of the channel model to deliver it.
Meaningful Insights
For Emma de Sousa, Senior VP of Insight, leadership is a vocation, a calling to build teams whose members live and breathe the core cultural values that she helps to instil.
Horton's new path to growth
Russell Horton’s obsession with business growth continues unabated as he releases the great potential that lies within FluidOne – and his CEO appointment in April means the game is on.