Switch up your planning
Whether your glass is half empty or half full on the 2025 PSTN switch off, all channel partners need a plan according to Terry O’Brien and his team at Digital Wholesale Solutions.
Features
UCaaS top gun targets UK
A Nordic-made UCaaS proposition will quickly gain market share across the UK and Europe’s northern territories as its creator, Soluno Business Communications, presses the go button.
Rickett ramps up Teams play
Resellers have no choice but to grasp the Teams opportunity, despite the perceived threat, argues V12 Telecom co-founder and Managing Director Charles Rickett.
Delivering the deal
When seeking to exit or secure investment there are whirlpools and jagged rocks on all sides. Here, Knight Corporate Finance Director Paul Billingham steers you through the pitfalls.
‘Beyond’ is beckoning
Nimans has a long-held expansion agenda and the role of network services in this is towering, reflected by a rebrand of the Network Services arm to Beyond Connectivity led by Head of Sales Graham Wilkinson.
Sector sees mixed fortunes
Philip Carse, Analyst at Megabuyte.com, reports on the trading performance of leading companies in the comms space during the last quarter.
Hubs that create value
AI and machine-assisted customer communication is the channel’s chance to help organisations combat agent and client dissatisfaction, turning contact centres into hubs of value creation.
Finance sector opportunities
Organisations making up the financial sector have become voracious consumers of new comms technologies of all kinds – nothing else will cut the mustard.
Banking on technology
What should ICT providers put at the heart of their approach to the finance sector? TIG CEO Des Lekerman has the answers.
Dunne’s growth recipe
When cheffing no longer cut it, Managing Director Martin Dunne decided to cause a stir in the comms industry and bring Mtech Communications to the boil.
Truly in the Pink
Embarking on a franchisee recruitment campaign is the latest in a long line of measures intended to boost Pink Connect’s growth prospects, explains Managing Director James Pink.
Rise of omni-channel
Deciding how to communicate with a business should be the ultimate customer right – small wonder contact centre technology is the order of the day.
Chiming with the times
Audio Productions UK Director Andrew Jones is right to trumpet the services his company offers ICT resellers. They are, after all, music to your ears.
Empowering the IoT
In explaining the market potential of LTE Cat-M1 and NB-IoT, Zest4’s Head of M2M and IoT Anton Le Saux and Arkessa’s Head of Solutions Chris Williams expose the high potency of low power connectivity.
Preparation key for PE
FPE Capital Managing Partner David Barbour gets down to the specifics of how resellers should go about attracting the private equity backing that could take their business to the next level.
Smarten up the journey
Supporting the expectations of Generation Z will be an important part of the omnichannel contact centre mix, but truly integrated customer journeys need to be much smarter, says James Hughes, Head of Solutions, Cloud and CCaaS at Sabio.
Why leasing matters
To what extent is leasing an ancient profession with a modern purpose? Shire Leasing National Account Manager Dan MacKrell explains…
Next generation comms
The market requirement for omnichannel contact centres has suddenly got more real – but the good news for resellers is that they have at their disposal the means to meet ever greater communication demands from a new generation of end customers.
Silver Cloud goes blue
Anyone seeking confirmation of the shift to web-based telecoms should turn their eyes north where Glasgow-based Silver Cloud is now enthusiastically offering customers solutions from the ‘Blue PBX’ company Wildix.
Streetwise with Disneur
After former TV Apprentice Vincent Disneur found himself at the wrong end of Lord Alan Sugar’s pointed finger the Head of Sales and Marketing returned to Union Street’s HQ more determined than ever.