Creating an edge in CCaaS
Here, Business Systems Group (BSL) Head of Consulting Hamish Cliff provides a masterclass on how to differentiate and gain a competitive edge in the thriving and hotly contested contact centre arena.
Features
Harnessing AI-ready data
Getting your data right is the vital first step in every successful AI strategy, says Daniel Ellis, Chief Product & Marketing Officer, .
Key buy boosts Convergence Group
Convergence Group CRO Chris London shares insights into why last month’s acquisition of M247‘s UK connectivity and services operation is a game changer in the company’s quest to hit £250 million revenue within three years.
Flotek CEO targets £100m
Scaling high growth MSP businesses is not for the faint hearted but Flotek CEO Jay Ball caught the beat in 2022 with a bold ten year plan to hit £100 million revenue – and there’s no slowing down.
Going mobile with Teams
BT Wholesale’s launch of Teams Phone Mobile is a timely solution for resellers wanting to tap into surging demand for UC and collaboration tools, says Channel Director Gavin Jones.
Ten channel bosses share their top tips
Which channel chief urged resellers to make a strategic choice between margin and growth? Find out here, along with many other top business tips offered by leading channel personalities.
Charting CC transformation
Navigating industry disruption can be a challenge for the channel’s contact centre MSPs, and with a major transformation on the horizon Sabio’s Chief Innovation Officer Stuart Dorman unravels what lies ahead.
Ten channel bosses on today’s top leadership priorities
Which high profile channel leader rates confidence in decision making as being a pivotal success factor? Find out here, along with many other insights into the leadership priorities of channel personalities.
Redsquid unleashes growth
As the old saying goes, good things come in threes... and Redsquid accelerated its growth plan last month with a trio of acquisitions that help keep the Herts-based MSP on track to achieve its £150 million revenue goal.
Ten channel leaders on their biggest career achievements
Which high profile channel leader smashed the glass ceiling with every move? Find out here, along with nine other behind-the-scenes insights into the biggest career achievements of channel personalities.
Taking an innovation lead
Matching emerging technology and new ideas to market opportunity is the vital work of the channel’s innovation leaders. One such change-driver is Sabio Group Chief Innovation Officer Stuart Dorman.
Catalysing innovation
Here, Mirko Voltolini, VP Technology & Innovation, Colt Technology Services, sheds light on the determining factors underpinning the firm’s innovation initiatives, and what we can learn from them.
Hot demand for security
A big opportunity exists for security-savvy MSPs to fill a growing demand gap supported by the right channel partnerships, says CTO Ryan Bradbury.
Elevating cloud security
The drivers of demand for Managed Security Service Providers (MSSPs) with deep expertise continue to strengthen, according to Geert Busse, Solution Architect Director, Westcon EMEA.
The way to innovation
Accelerating growth through disruptive and innovative thinking is an ever-pressing priority for all channel business leaders, according to CloudInteract CEO Simon Leyland. But what does this mean in practice?
Platform for growth
MSPs aiming to ride the digital transformation wave, address new markets and expand through mergers and acquisitions have reached a watershed moment, claims Strategic Imperatives Managing Director Wail Sabbagh.
Going security-first
In response to the growing security imperative Espria has centralised cyber as a core component of every solution it provides, according to Greg Hawthorn, Managing Director – MSP.
Ten channel leaders on the biggest risk they have taken...
Which high profile channel leader joined Lehman Brothers in an untimely move? Find out here, along with nine other behind-the-scenes insights into the biggest risks our channel personalities have taken.
What we didn't know about 10 channel leaders - but do now
Which high profile channel leader jumps out of helicopters strapped to a snowboard? Find out here, along with nine other behind-the-scenes insights into channel personalities.
CCUK Chair talks priorities
Understanding and making the most of industry change calls for clarity of vision on all the key issues, emphasises incoming Comms Council UK (CCUK) Chair Tracey Wright (and MD of Magrathea).