• A greener planet is in everyone's hands including ours

    It has become urgent in our industry that we have discussions about sustainability and reversing environmental decline. According to a BCG report, the ICT industry accounts for 3 to 4 per cent of global CO2 emissions and this is growing. The telecommunication industry is also uniquely placed to help other industries become more energy efficient.

  • Reducing anxiety is vital as hybrid working becomes norm

    As homeworkers return to the office and furloughed employees return to work for the first time in several months, there are plenty of points of anxiety for employers to consider.

  • Diversity breeds success but more commitment is required

    In this month’s Kaleidoscope feature we look at the subject of Diversity in the channel. As the UK looks to bounce back from the effects of Covid, we asked our panel of channel experts if they think the ICT channel is doing enough to recruit people regardless of their gender, race, religion, sexual orientation or disability?

  • Fortune favours the brave in fibre but proceed with caution

    It is not too late for resellers to get involved with full fibre and with industry expertise, knowledgeable contacts and experience managing complex projects, a path exists for resellers  to transition into carrier providers.

  • Pandemic has widened the skills gap in ICT industry

    With the UK economy likely to take an upward trajectory post Covid, the ICT industry must first bridge the digital skills gap that threatens to block its path. This month’s Kaleidoscope looks at how the industry must ensure new and existing staff are up to date with the skills required.

  • Times have changed but this industry will always innovate

    In the 25th anniversary issue of Comms Dealer magazine, some of our regular Kaleidoscope contributors look back 25 years at some of the key technologies they were selling when the magazine was in its infancy. They then look forward to give us their predictions of what the channel will be selling in 2046!

  • Hybrid working puts telecoms in the CX fast lane

    The need to provide a holistic Customer Experience – now known as CX – has become a fundamental component of a reseller’s armoury and has been intensified as the Covid-19 pandemic and subsequent work from home directives have transformed living rooms into makeshift offices, classrooms, and gyms.

  • It’s time to switch on customers to big switch off

    Zen Internet research has revealed that almost one in four (24%) businesses are unaware that a range of Wholesale Line rental (WLR) voice and broadband products support by the copper-based network will stop being sold completely in two years’ time.

  • It is so important to keep culture alive - even at a distance

    It is extremely challenging to maintain any sort of business culture with staff geographically and socially distanced, but maintaining contact is vital to ensure employees remain motivated and, most importantly, are not demonstrating any mental health issues. This month’s Kaleidoscope provides a useful checklist for directors and managers.

  • Plan to become trusted advisors in new normal

    Every area of industry has been affected by the coronavirus and the ICT channel is no exception. However, there are ways in which the vendor community and channel partners can support organisations to ensure that they not only survive this pandemic but go on to enjoy continued growth and success.