Here, James Hughes, Group Head of Solutions at Sabio, points to the key factors that should be considered when evaluating right-fit cloud contact centre solutions and the transformation programmes they accelerate.
The comms sector’s billing segment remains largely defined by its past, with legacy systems holding many resellers back even as demands for integration and AI-type functionality becomes mainstream.
Behind the digital disruption of the market the evolution of billing systems is the big event, according to Samantha Dennahy, Product Owner for Union Street Technologies.
As lockdown restrictions ease and a new ‘everyday’ dawns, many business owners could face another of the biggest challenges of their history, with a new paradigm of work on one side and the rise of the customer experience on the other.
Redsquid CEO Sohin Raithatha is on his way to defining a new work philosophy which frees itself from the strictures of traditional thinking and embraces a higher purpose.
The ICT mental health charity MHA continues to help people in need of a friendly ear and advice, and now the organisation is urging more industry businesses to get involved so it can take the support it offers to the next level.
Meeting and exceeding customer expectations is an undertaking that demands far more action than optimising the customer experience (CX) alone, says Content Guru Deputy CEO and co-founder Martin Taylor.
Harnessing opportunities in mobile can only be to a reseller’s gain, according to Rob Kittler, Head of the Connectivity Practice at Gamma.
Tollring CEO Tony Martino says the latest cloud-based contact centre tools and key areas of CCaaS innovation are the next big opportunity for comms resellers.
A classic sign of the health of the comms sector is how far private equity continues to court ICT businesses, through direct investment or by backing acquisitions.
Mobile data opportunities should have resellers’ fingerprints all over them, and you don’t need to be Sherlock Holmes to uncover a gold mine of revenue generating demand for IoT solutions.
UKCloud’s capacity to provide the public sector with the critical hyperscale cloud services it needs should be celebrated as a victory for the channel.
From telecoms dealer to trail blazing fibre builder: The acquisition of Giganet’s parent company M12 Solutions puts the full fibre brand into the major league of altnets.
The extent of the digital transformation at hand is also reflected by the scale of the opportunity for innovation and growth, according to Mitel Vice President for Northern Europe Richard Roberts.
The UCaaS market is there for the taking, so long as certain engagement-focused conditions are met.
Following the acquisitions of Network Telecom and Pace Telecom, Enreach is now aiming high in the UK market led by Roan Pratt, recently recruited from Gamma.
Taking care of your people is now more crucial than ever, says Zen Partners Managing Director Stephen Warburton.
In an often complex and uncertain market one thing is becoming more obvious by the day – that there is no better time to offer UCaaS, writes Jane Craven, Sales Director Enterprise Solutions, UK&I, EPOS.
SiPalto was founded on the principle of doing things right and is now poised to exert an ever growing influence on the channel, according to co-founder Ahmed Murad.
Zest4 Managing Director Mandy Fazelynia has embarked on the next logical phase of growth, aiming to double revenues and value within three years.