Harnessing the X factor

Meeting and exceeding customer expectations is an undertaking that demands far more action than optimising the customer experience (CX) alone, says Content Guru Deputy CEO and co-founder Martin Taylor.

Make gains in mobile

Harnessing opportunities in mobile can only be to a reseller’s gain, according to Rob Kittler, Head of the Connectivity Practice at Gamma.

Prime time for CCaaS

Tollring CEO Tony Martino says the latest cloud-based contact centre tools and key areas of CCaaS innovation are the next big opportunity for comms resellers.

A sector that enthrals PE

A classic sign of the health of the comms sector is how far private equity continues to court ICT businesses, through direct investment or by backing acquisitions.

Monetising mobile data

Mobile data opportunities should have resellers’ fingerprints all over them, and you don’t need to be Sherlock Holmes to uncover a gold mine of revenue generating demand for IoT solutions.

UKCloud: We salute you

UKCloud’s capacity to provide the public sector with the critical hyperscale cloud services it needs should be celebrated as a victory for the channel.

Giganet supercharged

From telecoms dealer to trail blazing fibre builder: The acquisition of Giganet’s parent company M12 Solutions puts the full fibre brand into the major league of altnets.

Pivotal success factors

The extent of the digital transformation at hand is also reflected by the scale of the opportunity for innovation and growth, according to Mitel Vice President for Northern Europe Richard Roberts.

Engaging with UCaaS

The UCaaS market is there for the taking, so long as certain engagement-focused conditions are met.

Roan’s disruptive mission

Following the acquisitions of Network Telecom and Pace Telecom, Enreach is now aiming high in the UK market led by Roan Pratt, recently recruited from Gamma.

Wellness drives success

Taking care of your people is now more crucial than ever, says Zen Partners Managing Director Stephen Warburton.

Craven charts UCaaS growth

In an often complex and uncertain market one thing is becoming more obvious by the day – that there is no better time to offer UCaaS, writes Jane Craven, Sales Director Enterprise Solutions, UK&I, EPOS.

SiPalto in full voice

SiPalto was founded on the principle of doing things right and is now poised to exert an ever growing influence on the channel, according to co-founder Ahmed Murad.

Fazelynia's ‘special touch of Zest’

Zest4 Managing Director Mandy Fazelynia has embarked on the next logical phase of growth, aiming to double revenues and value within three years.

Productivity in focus

Covid-19 enabled the channel to underpin the big shift to home working. More than that, the hybrid working era is a boon to a nation requiring a productivity boost, writes Richard Roberts, Mitel VP UK, Ireland and Northern Europe.

Poised for a scale-up

Full Fibre’s roll out strategy is the shot in the arm that the UK’s ‘forgotten’ market towns so badly need, according to COO James Warner.

Viscito turns up the volume

In January this year PortaOne recruited Enzo Viscito as Managing Director of its UCaaS division with a remit to ‘empower’ the channel. Here's how...

Industry set for change

The accelerating pace of industry change is perhaps most obvious in how the market structure and ownership is being reshaped by the larger players, writes Philip Carse, Analyst at Megabuyte.com.

A man intent on winning

Christian Bleakley’s spell as a semi-professional rugby league player, who was also unbeaten as an amateur boxer and later beat cancer, tells of a man intent on winning – and as Firstcom Europe CEO the same determination applies.

INCA Chair outlines plans

CityFibre’s Director of Regulatory Affairs Alex Blowers has spent the last 30 years working on telecoms policy and regulation and in January this year he was appointed Chair of the Independent Networks Cooperative Association (INCA).