D&I from the ground up
The focus on diversity and inclusion is becoming more widespread across the channel and prime movers continue to create initiatives that advance their D&I programmes.
Features
Transparity eyes top spot
Transparity Solutions has stormed into the premier league of Microsoft partners in short time, fuelled by 80 per cent year-on-year growth.
At the leading edge
Antin Infrastructure Partners’ acquisition of Pulsant in July enabled CEO Rob Coupland to capitalise on the shift to hybrid cloud solutions and drive plans to create the UK’s leading edge computing platform.
M&A drivers accelerate
High transaction values and rising deal volumes, combined with plentiful private equity funding are all positive signs for business leaders in the tech sector considering an exit.
Lessons from start-ups?
No matter how large, small or long in the tooth, to thrive in today’s fast moving business environment organisations need the flexibility to turn on a sixpence.
Brightsolid expansion
Scotland-based Brightsolid wasted no time in harnessing demand for public cloud services and CEO Elaine Maddison is set to extend the MSP’s strong presence in this space south of the border.
North heads for growth
North CEO Glen Williams is clear on his direction of travel: To become the leading IoT and private 5G services and solutions provider in the UK.
Mastering the market
Convergence Group Managing Director Danny Masters underlines the criticality of strategically aligned business and commercial models.
Strategic priorities
FluidOne CEO Russell Horton opens up on his current challenges and opportunities.
Smart moves in billing
Look closely at a modern day billing company and you will see a microcosm of the wider market and glimpses beyond the comms sector’s periphery – and PRD Intelligent Billing is no exception.
Defining a billing strategy
The big intent of leading channel billing providers is to create a dynamically driven balance between their software R&D and the demands of a fast evolving market.
In tune with the market
From UCaaS and CCaaS to security and connectivity, from productivity to staff wellbeing and CSR, industry and the market are now singing from the same song sheet.
Everyday opportunities
According to Richard Roberts, VP Northern Europe, Mitel, the sphere of opportunity driven in large part the new ‘everyday’ will continue to expand.
Gaining a start-up edge
Securing a competitive edge in today’s fast evolving ICT market calls for a disruptive outlook, fresh thinking, ambition, entrepreneurialism, an innovative edge, energy and agility – all key aspects of a start-up mentality.
Where is CCaaS heading?
Contact centres and their role in the market have been redefined by Covid-19. Here, Martin Taylor, Deputy CEO at Content Guru, explores the evolution of customer and staff engagement.
A platform for change
Here, James Hughes, Group Head of Solutions at Sabio, points to the key factors that should be considered when evaluating right-fit cloud contact centre solutions and the transformation programmes they accelerate.
Why still legacy billing?
The comms sector’s billing segment remains largely defined by its past, with legacy systems holding many resellers back even as demands for integration and AI-type functionality becomes mainstream.
Empowered by billing
Behind the digital disruption of the market the evolution of billing systems is the big event, according to Samantha Dennahy, Product Owner for Union Street Technologies.
Harnessing industry change
As lockdown restrictions ease and a new ‘everyday’ dawns, many business owners could face another of the biggest challenges of their history, with a new paradigm of work on one side and the rise of the customer experience on the other.
Motivated by purpose
Redsquid CEO Sohin Raithatha is on his way to defining a new work philosophy which frees itself from the strictures of traditional thinking and embraces a higher purpose.