Gaining a start-up edge

Securing a competitive edge in today’s fast evolving ICT market calls for a disruptive outlook, fresh thinking, ambition, entrepreneurialism, an innovative edge, energy and  agility  – all key aspects of a start-up mentality.

Where is CCaaS heading?

Contact centres and their role in the market have been redefined by Covid-19. Here, Martin Taylor, Deputy CEO at Content Guru, explores the evolution of customer and staff engagement.

A platform for change

Here, James Hughes, Group Head of Solutions at Sabio, points to the key factors that should be considered when evaluating right-fit cloud contact centre solutions and the transformation programmes they accelerate.

Why still legacy billing?

The comms sector’s billing segment remains largely defined by its past, with legacy systems holding many resellers back even as demands for integration and AI-type functionality becomes mainstream.

Empowered by billing

Behind the digital disruption of the market the evolution of billing systems is the big event, according to Samantha Dennahy, Product Owner for Union Street Technologies.

Harnessing industry change

As lockdown restrictions ease and a new ‘everyday’ dawns, many business owners could face another of the biggest challenges of their history, with a new paradigm of work on one side and the rise of the customer experience on the other.

Motivated by purpose

Redsquid CEO Sohin Raithatha is on his way to defining a new work philosophy which frees itself from the strictures of traditional thinking and embraces a higher purpose.

Tee up for mental health

The ICT mental health charity MHA continues to help people in need of a friendly ear and advice, and now the organisation is urging more industry businesses to get involved so it can take the support it offers to the next level.

Harnessing the X factor

Meeting and exceeding customer expectations is an undertaking that demands far more action than optimising the customer experience (CX) alone, says Content Guru Deputy CEO and co-founder Martin Taylor.

Make gains in mobile

Harnessing opportunities in mobile can only be to a reseller’s gain, according to Rob Kittler, Head of the Connectivity Practice at Gamma.

Prime time for CCaaS

Tollring CEO Tony Martino says the latest cloud-based contact centre tools and key areas of CCaaS innovation are the next big opportunity for comms resellers.

A sector that enthrals PE

A classic sign of the health of the comms sector is how far private equity continues to court ICT businesses, through direct investment or by backing acquisitions.

Monetising mobile data

Mobile data opportunities should have resellers’ fingerprints all over them, and you don’t need to be Sherlock Holmes to uncover a gold mine of revenue generating demand for IoT solutions.

UKCloud: We salute you

UKCloud’s capacity to provide the public sector with the critical hyperscale cloud services it needs should be celebrated as a victory for the channel.

Giganet supercharged

From telecoms dealer to trail blazing fibre builder: The acquisition of Giganet’s parent company M12 Solutions puts the full fibre brand into the major league of altnets.

Pivotal success factors

The extent of the digital transformation at hand is also reflected by the scale of the opportunity for innovation and growth, according to Mitel Vice President for Northern Europe Richard Roberts.

Engaging with UCaaS

The UCaaS market is there for the taking, so long as certain engagement-focused conditions are met.

Roan’s disruptive mission

Following the acquisitions of Network Telecom and Pace Telecom, Enreach is now aiming high in the UK market led by Roan Pratt, recently recruited from Gamma.

Wellness drives success

Taking care of your people is now more crucial than ever, says Zen Partners Managing Director Stephen Warburton.

Craven charts UCaaS growth

In an often complex and uncertain market one thing is becoming more obvious by the day – that there is no better time to offer UCaaS, writes Jane Craven, Sales Director Enterprise Solutions, UK&I, EPOS.