The channel is yet to do justice to the interaction, analytics and reporting opportunity, but the scales are tipping according to Gary Bennett, VP of Sales UK, MEA and Northern Europe, Enghouse Interactive.
Most channel opportunities seem modest in comparison to those of real-time Interaction Management and Reporting (IM&R), according to leading developers and proponents of such technologies.
A priority job of ICT providers is to create sticky new service offerings by integrating mobile comms into corporate customers’ telephony and ICT systems, says Tango Networks General Manager for Cloud Services Andrew Bale.
The industry’s great obsession with driving cloud adoption lacks the direction it needs to succeed, according to VanillaIP’s Sales and Marketing Director Iain Sinnott.
Gradwell Communications founder and CTO Peter Gradwell has joined the race to provide SMEs with channel-ready cloud comms solutions.
From the moment online retailers delivered a plausible and convenient alternative for consumers a counter strategy became essential for traditional high street sellers, setting the stage for a hi-tech resurgence.
A seismic shift from in-store to online purchasing has become the order of the day in the retail sector.
Round Table discussion: Those witnessing the slow pace of the UK’s connectivity upgrade could be forgiven for assuming that it is really an effort to save our legacy from its inevitable demise in 2025.
Speakers at the inaugural Margin in Mobile event, staged at the Northampton Marriott Hotel on March 21st, were united by their assessments of the mobile market as a hotbed of channel opportunity.
FluidOne’s Virtual Core solution overcomes network migration challenges and builds long-term partner business value, says Channel Sales Director Henry West (pictured) and Edward Reay, Account Manager & Product Specialist.
Need growth funding for an acquisition? Martyn Drake, Director of Growth Capital at Santander, highlights the key points and actions to consider in meeting an investor’s pre-deal conditions.
FluidOne CEO Russell Horton champs at the bit as he outlines plans to triple revenues over the coming five years after the company’s acquisition by Livingbridge in February.
Following the acquisitions of IT business Lanway and telecoms billing specialist TMS, Chess has had something of a hiatus with partner events of late but was back on form with an above par show at The Belfry.
In driving an ever deeper divide between off-the-shelf products and future proofed bespoke solutions, Aura Technology Managing Director Tim Walker continues to play his strategic hand with a trump card.
From the moment 4Sight Communications Managing Director Simon Turner established the business six years ago as a disrupter to the status quo rapid success was bound to come.
The bombast of hyperscalers should merely serve to strengthen smaller ICT service providers, according to Memset CEO Nick Craig-Wood.
As long as workgroups run as separate entities they will continue to limit an organisation’s horizons, according to Voiceflex and Unify (an Atos company).
Sterling Scottish ICT provider Silver Cloud has transformed its growth vision into long-term strategy following a leadership revamp and the appointment of Michael McMillan as Managing Director.
Daisy Group Chairman Matthew Riley is responsible for 52 acquisitions, 12 disposals and circa 4,000 staff. For him, there is no such thing as business-lite.
Nothing in business beats the thrill of driving fast growth and exiting with a flourish, and February's inaugural ICT Investment Forum provided a valuable lesson in both.