Contact Centre

  • A platform for change

    Here, James Hughes, Group Head of Solutions at Sabio, points to the key factors that should be considered when evaluati

  • Wavenet partners with Content Guru to steer DVLA’s CX

    Solihull-based service provider Wavenet will be leveraging Content Guru’s cloud solution, storm, to transform the UK’s Driver and Vehicle Licensing Agency’s (DVLA) contact centre.

  • 8x8 beefs up hybrid work offering

    8x8 has bolstered its contact centre, voice communications, chat and meetings products after finding that 82% of organisations plan to continue offering hybrid working.

  • M247 brings contact centre to Teams

    M247 has launched a cloud-based contact centre solution for Microsoft Teams to bring user’s customer communications and collaboration stack onto one platform.

  • BSL builds scale in CCaaS space with Acrinax acquisition

    August Equity-backed Business Systems (BSL) has upped its play in the high growth CCaaS space with the acquisition of cl

  • Sabio acquires voicebot specialist  

    Sabio’s AI and automation portfolio has received a boost following its acquisition of Madrid-based Fonetic, which pro

  • Horizon Contact launched

    Gamma’s capability boosting acquisition of Telsis in November 2019 marked a new phase of product development that led to

  • Gamma launches Horizon Contact 

    Gamma has launched Horizon Contact, an omnichannel contact centre solution for small and medium-sized businesses. 

  • Cirrus integrates with Microsoft Teams

    Cloud contact centre specialist Cirrus has completed integration of its omnichannel offering into Microsoft Teams.  

  • QContact connects with UK channel

    Global omni-channel specialist QContact is targeting UK comms channel expansion, building on partner programme successes in E

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