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Contact Centre
Investment platform selects Sabio for CX upgrade
Avaya partner Sabio Group is to upgrade and manage the core customer contact centre and workforce optimisation systems of Hargreaves Lansdown, one of the UK's largest savings and investment platforCirrus secures multi-million funding boost
Cloud contact centre firm Cirrus has secured a multi-million pound investment from BGF along with financing from NatWestTime to revise your approach and core principles
The Covid-19 induced market pivot calls for a new approach to engagement across all aspects of the channel and customer mEfficacy of chatbots brought into question
A Covid-19 induced dip in customer service levels coincides with negative consumer views on the efficacy of chatbots.Digital key to post-Covid-19 customer service
Customer service teams that have been dispersed by the Covid-19 pandemic, and that lack the digital capabilities to deliver an optimised customer experience remotely, are causing over 61% of callerTollring launches mid-market contact centre solution
Tollring has launched a mid-market contact centre solution, called iCall Suite (and on the Cisco BroadWorks cloud calling platform), providing new supervisor and agent consoles for call centre agenCapgemini to sell contact centre services unit
Capgemini is planning to sell its Odigo contact-centre-as-a-service (CCaaS) solutions unit back to private equity firm Apax Partners.8x8 gains south west region foothold
8x8 has extended its partnership with EveryCloud, which focuses on the north west region, with a joint push into the south west area.Cirrus's high altitude plans
Within the next three to five years the answer is due on whether Cirrus CEO Jason Roos will realise his ambition to becomeOutdated contact centres open doors for channel
ICT resellers have a golden opportunity to upgrade customer contact solutions based on research carried out by customer care technology specialists NeosWave.
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