Cloud contact centre specialist Cirrus has completed integration of its omnichannel offering into Microsoft Teams.
Cirrus’ CEO Jason Roos said: “Microsoft Teams has become fundamental to so many businesses in the last 12 months and natively integrating contact centre solutions seems a natural evolution.
“The ability to integrate contact centre solutions natively within Teams will provide agents with all the tools needed to better handle customer queries, without the need to chop and change between different systems. This means agents are empowered to handle customer enquiries with greater speed and accuracy.”
Cirrus’ solution enables agents to manage customer interactions such as voice calls, SMS, emails, messaging, chat, social media and video across a single viewpoint.