Contact Centre

  • Akixi 2.0 brings omni-channel reporting

    Akixi's analytics platform has received a boost with the roll out of Akixi 2.0. This latest release offers an updated user interface design and refreshed look to wallboards and reports.

  • Hubs that create value

    AI and machine-assisted customer communication is the channel’s chance to help organisations combat agent and client dis

  • Rise of omni-channel

    Deciding how to communicate with a business should be the ultimate customer right – small wonder contact centre technology

  • Smarten up the journey

    Supporting the expectations of Generation Z will be an important part of the omnichannel contact centre mix, but truly

  • Next generation comms

    The market requirement for omnichannel contact centres has suddenly got more real – but the good news for resellers is that

  • Content Guru designated Verint Support Partner

    Content Guru's relationship with Verint has strengthened following the cloud contact centre firm's designation as a Verified Interactions and Workforce Management (WFM) Support Partner.

  • VanillaIP adds Akixi to partner portfolio

    VanillaIP has added Akixi products and services to its partner solutions portfolio.

  • IP Integration adds Genesys to CC portfolio

    A link-up with Genesys has extended IP Integration's cloud contact centre portfolio, enabling it to offer greater choice around private and public cloud-based solutions (hosted in the UK or interna

  • Kakapo Systems launches Twitter Queues for BroadSoft

    Kakapo Systems, the software development firm focused on end user applications for the Cisco BroadSoft platform, has launched Twitter Queues for BroadSoft.

  • Akixi delivers big changes in mobile app update

    The latest release of Akixi's mobile app boasts the most significant changes since it was launched in January 2018, said the firm. 

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