Leadership and Strategy

  • Building powerful service strategies

    Produced in association with Zen: This research exposes a high degree of operational and service level stasis in the comms channel. What are the root causes? And how can they be overcome?

  • Fishwick on his page-turner

    Sometime in the future if a young relative of Ian Fishwick asks him what he did in the 2020 Covid-19 lockdown he’ll simply

  • Bring on HR visionaries

    From technology, the environment to demographic trends, winds of change are transforming the concept of workforce agendas

  • Ten years and counting

    An impressive head of steam has built up in Inform Billing’s growth engine, marking its tenth anniversary with an affirma

  • Nicol eyes expansion

    Few, if any, would contest the viability of Commsworld CEO Ricky Nicol’s ambition to build the equivalent of a Scottish T

  • Modha's growth plan

    Luminet’s Head of Business Development & Marketing Bimal Modha shows little interest in camouflaging his strategic in

  • Tomlinson rebuilds Windsor

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