Comms Dealer

A two-year partnership between Teesside University and TeleWare underlines the growing role that educational institutions will play in shaping the future look of comms products and services.

This collaborative Knowledge Transfer Partnership (KTP) aims to drive innovation and turn academic thinking into real world solutions. KTPs are part funded by Innovate UK.

Key focus areas are Big Data, machine learning and analytics, which will help Teleware to explore the best way to collect data from customer interactions - whether through traditional call centres, social media, web chats or other channels - and analyse it to enhance the customer experience.
 
Dr Teng Fu, an Artificial Intelligence specialist, will be based with TeleWare full-time, and the comms firm will gain access to research from Drs Yifeng Zeng and Claudio Angione who are based at the university's School of Computing.

Dr Geoff Archer, Head of Knowledge Exchange at Teesside University, said: "To maintain a technological advantage, businesses today must gain insight from a range of different sources including the latest academic thinking and theories.

"This will allow them to more fully understand the needs of their customers and their industry.

"Through working with TeleWare, we are able to give them the benefit of our knowledge to guide them in their development process. It's exciting for us to then see a practical application of our thinking."
 
"Machine learning is a large part of TeleWare's CX Analytics as the technology can learn best practices and then deliver those insights back into businesses," said Paul Millar, Chief Innovation Officer at TeleWare.

"We've always had a great relationship with Teesside University. Our CEO Steve Haworth is a Teesside graduate. The KTP is proving to be fruitful for us as we continue our journey into CX Analytics and enhancing the communication between businesses and their customers.

"Having this academic support to constantly improve our knowledge is paying real dividends in terms of how we develop our solutions."

Stirling is to become Scotland's fourth Gigabit City following a city-wide fibre roll out by CityFibre working in partnership with MLL Telecoms that kicks off in June.

The initial development phase is expected to take 14 months, delivering 20km of infrastructure spanning from Bannockburn to the Stirling Agricultural Centre. 
 
The copper-free ultra-fast network will connect over 30 Stirling Council sites including schools, libraries, offices and community facilities.

It will also provide a future-proof platform for further digital developments such as connecting mobile masts and enabling smart CCTV and street lighting.
 
The network will be extended over time to offer the majority of Stirling's 3,000 businesses access to gigabit speed services.
 
Stirling Council Leader Johanna Boyd stated: "This leap forward for our digital connectivity will make our existing businesses more competitive, encourage new businesses to the city centre and enable us to deliver education and skills programmes which not only ensure our students are the most digitally skilled in Scotland, but also provide people of all circumstances and skill levels with opportunities for employment. It will also allow those accessing council services to do so faster.
  
James McClafferty, CityFibre's Head of Regional Development in Scotland, added: "By providing unlimited bandwidth and true fibre connectivity, CityFibre's privately funded investment in Stirling will benefit all areas of the community.

"As the first organisation to be connected, Stirling Council will, for example, explore the e-learning potential offered by Gigabit connectivity in schools and libraries, while improving the use of digital and web-based tools and services for both staff and customers.
 
"What's more, as the project progresses we expect Stirling to benefit economically as the city becomes more competitive in terms of attracting new businesses, supporting growth among existing firms and creating jobs.

"We are already seeing this trend emerge in our Gigabit City projects across the UK and in others throughout the world."
 
Ross Duke, MLL Telecom's Technology Director, added: "The Gigabit City network will transform the way in which Stirling's communities, organisations and businesses can collaborate and work together. Our role will be to make sure this happens seamlessly and securely."
 
CityFibre is currently leading Gigabit City projects in 40 other cities across the UK including those already underway in Aberdeen, Edinburgh and Glasgow.

A £5.4m staff recruitment investment by Wi-Fi company Purple has prompted a move to bigger premises that will house its expanding team of workers.

Purple expects to hire an additional 200 people worldwide, including 10 new staff members for its new Oldham HQ.

The company moved from Ashton-under-Lyne where it operated for four years, starting its commercial life with just six employees.

Purple now has on its books 20 million users worldwide with deployments in 73 countries and offices based in the US, Spain, Chile, Singapore and Australia.

Purple's Wi-Fi solution generates real-time analytics and marketing for venues and businesses by measuring the behaviour of visitors and turning physical spaces into intelligent ones.

Gavin Wheeldon, CEO, said: "Purple has experienced unbelievable growth over the last few years and our relocation to a bigger and better headquarters allows us to continue building momentum.

"The move not only offers staff a lot more space but marks a dynamic new chapter for Purple."

Richard Thomas has been appointed Channel Director at the Fidelity Group charged with powering new reseller partnerships and developing partner offerings and joined-up solutions for channel customers.

Thomas worked at Avaya Solutions in the early 2000s creating solutions that integrated with IT networks using IP and ISDN technology. He then took on a sales role for the biggest reseller in the south west area selling Alcatel and Toshiba products as well as IT networking and mobile solutions.

Thomas later became Sales Director for a cost reduction consultancy, franchising its business and growing turnover from £1 million to £4.2 million in three years. Most recently he worked for Focus Group restructuring its partner offerings, commercials, support mechanism and supply chain.

"I am excited to join the Fidelity Group team as Channel Director to bring my skills and see what we can create together in 2017 and beyond."

Nimans and Unify (the Atos brand for comms software and services) have ramped up their mid-market and upwards channel ambitions with the launch of a licensed-based pay-as-you-go proposition that scales up to 1,500 users and offers full OpenScape Business functionality to SMBs and enterprise level users.

The venture kicks off with a series of educational webinars that will explore deployment scenarios including on-premise server-based solutions and via a resellers' own hosted service provider. Other subject areas will focus on cost control and centralised web-based management.

"The new solution provides the best of both worlds and offers resellers an entry into cloud-based technologies," said Marcus Yates, Unify Solutions Business Manager at Nimans.

The number of VoLTE connections will grow to 3.33 billion by 2021, according to the latest research from Ovum.

VoLTE currently stands at just 324 million connections, but by 2021 the technology will have penetrated 53% of total cellular subscriptions worldwide.

Ovum has found that operators are strengthening their commitment to roll-out VoLTE services in the efforts to reduce costs and are being encouraged by a growing number of compatible devices and successful VoLTE service launches by competitors.

According to Ovum, the main reason driving growth of VoLTE services will be the need for operators to reduce costs, moving services from voice to mobile broadband.

In the near term, the rapidly-increasing availability of standardised VoLTE devices will drive growth, while successful VoLTE service launches, such as by EE in summer this year, are already demonstrating clear operator benefits that that are encouraging other mobile operators to commit and launch their own services.

"The main reason operators are strengthening their commitment to roll-out VoLTE today is for cost reduction," says Craig Skinner, Principal Analyst at Ovum.

"The better spectral efficiency of moving voice to VoLTE allows spectrum to be re-purposed for mobile broadband. Longer-term, there is the potential to shut down legacy 2G/3G networks and simplify the network."

Adrian Barnard has stepped down as CEO of The Change Organisation after successfully completing his brief in just three financial quarters.

He joined The Change in May 2016 with a brief to increase sales margins and re-shape the sales structure of the company.

The move allows Barnard to focus on new projects, including a comms industry venture launching in the coming months and a new business in legal sector.

Chairman and founder of The Change, Graham Burns, said: "We appreciate greatly what Adrian has done for the Change during his tenure as CEO.

"We shall miss his energy, commercial experience and invaluable insights on the ICT industry."

Barnard added: "I've learnt a lot about a new area in the technology sector and I'm heartened that I've been able to make positive changes and deliver value."

Telecoms World has pledged its support for Kent-based Demelza Hospice Care for Children in 2017 with an initial donation of £500. Donations are expected to multiply during the year with a series of fund raising activities and events.

"Funding enables Demelza to provide expert and compassionate care to seriously ill babies, children and young people and their families when they need it the most, enabling families to stay and play together, creating precious moments and happy memories," said MD Neil Barrall.

Nimans' Network Services chief Mark Curtis-Wood has spilled the beans on a trio of industry talking points residing at the forefront of his mind that, he says, will dominate the channel agenda this year.

Fixed Mobile Convergence, he says, has 'finally come of age' while the IoT and mobile data are not far behind.

On FMC he said: "One of the biggest conversations during 2017 is around FMC which is about to hit a key tipping point.

"It's now being driven by operators that see an opportunity to get the upper hand by leveraging an asset (fixed or mobile network) that other competitors don't have.

"Part of our strategy this year is to give resellers choice by leveraging FMC through technology rather than assets - so that they are not just going direct to a single carrier, but using an aggregator for much wider choice to help them adopt and evolve their own businesses at their own pace.

"For example, they can take a PBX solution from Nimans - along with hosted services and FMC from multiple different network vendors."

Cloud firm Intermedia has pledged greater channel support via a new sales organisation structure headed up by newly appointed business leaders.

Eric Martorano, the incoming SVP of Worldwide Sales (who moved from Microsoft), said: "Now is the time to bring on additional experience and talent to expand our go-to-market capabilities."
 
Intermedia CEO Michael Gold commented: "Under Eric's leadership we've begun to scale our channel business at an accelerated rate."
 
Intermedia has upped its investment in most sales functions, explained Martorano. "Partners want more enablement and support, so we've added that, He stated.

"They wanted more engagement from their account managers, so we have made it possible for our sales team to engage more deeply by decreasing the number of partners managed by each representative."

In the UK, Intermedia has hired a new Vice President of Worldwide Field Channel Sales & Distribution, Eric Roach, who brings 20 years channel experience, most recently working in Microsoft's worldwide SMB sales team. 

"As we increase our investments in the UK market and focus our efforts more on the UK channel community, Eric plays an important role in my leadership team."