Cloud and colocation firm UKFast has recruited a Manchester high school teacher to set up an Academy and Apprenticeship programme.

Aaron Saxton, a former teacher at Ashton on Mersey School in Greater Manchester, will also focus on strengthening ties between the £20 million turnover business and the education sector in a community and commercial capacity.

Saxton worked closely with UKFast during his time at Ashton on Mersey, developing the National IT Diploma, online learning environments and strengthening links between the school and local businesses.

UKFast CEO Lawrence Jones said: "Aaron has changed the face of online learning and I hope that the work he has done will be carried on for years to come.

"He is the driving force behind our new training and educational programme which will ensure that as we continue to expand at a rapid rate, our team is ahead of the curve in terms of industry and technological knowledge."

Saxton said: "UKFast poses a new challenge to revolutionise training in the workplace and to bring young, talented people into the company and train them up into ambassadors for the technology industry."

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Union Street Technologies has made its first full-time apprenticeship graduate appointments following their completion of a year long apprenticeship.

Alex Taylor and Francesco Dore have become part of Union Street's customer support team having joined the company in spring 2012.

Union Street has taken on three more apprentices as part of the government apprenticeship scheme who are now performing key roles in various departments throughout the company.

Union Street provides its apprentices with mentoring and training on both the company's aBILLity billing platform and the wider telecoms industry with a strong focus on compliance and best practices.

In order to swiftly integrate apprentices into the company Union Street believes that it's important to treat apprentices as fully-fledged members of staff from day one, and as such offers apprentices a full contract of employment, full holiday entitlement and a generous salary.

Like other staff members apprentices' success is measured through key performance indicators (KPIs) and mutually agreed targets.

Paula Wright, Operations Director, said: "We felt that it was important to do our bit to invest in, train and mould future generations of telecoms professionals, and to provide entrants to the industry with the opportunity to prove themselves and develop their skills under our tutelage.

"By investing time into training and mentoring we are able to harness and cultivate the raw talents of some highly capable individuals, and the continued development of their skills reaps untold benefits for our business."

Pictured (l-r): Alex Taylor, Francesco Dore and Paula Wright

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Cloud and SaaS specialist intY has announced the availability of fully supported Cisco hardware on CASCADE.

The addition of the Cisco products to the cloud provisioning platform provides partners with the high end switching capability they need to assure the end user experience for cloud services and achieve long-term customer retention.

Cisco is the latest vendor to sign up to CASCADE, joining the likes of Symantec and Microsoft and other independent software vendors in the co-operative-style marketplace, which now boasts hundreds of product and application offers.

Chris Baldock, MD of intY, said: "Vendors are increasingly turning to the cloud to provision their products and services, evidence of its readiness for the mass market.

"For the channel, this marks a huge opportunity with SMBs. We already have 200 agents and resellers signed to CASCADE and we're looking to recruit a further 200 in the UK by the end of the year.

"CASCADE offers an easy platform from which to break into cloud computing, making it especially attractive to smaller resellers."

Resellers using the CASCADE platform can now bundle fully supported Cisco product as-a-service with other cloud applications of their choice, creating a stable end-to-end cloud solution for resellers to take to their business customers.

"Forget the last-mile, in cloud services, it's the last 10 yards that count," added Baldock. "All too often resellers underestimate the importance of physical infrastructure in the success of cloud services. Bandwidth dependent and sensitive applications are common in business today, so assuring high performance delivery is key and that goes beyond the cloud-hosting environment. End users need business critical apps to perform in order to determine a RoI from cloud.

"Cisco routers complete the CASCADE cloud service offering. Our resellers can provide customers with end-to-end cloud performance from the data centre right to the desktop to enable businesses to experience the real value of cloud, without poor connectivity getting in the way."

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Kathy Schneider, who was part of Dell's channel team for over four years and most recently in charge of the Global Channel Marketing & Programs team after running EMEA channel marketing, is leaving Dell to pursue a new role. 

Moving forward, Dell will be combining Channel Programs and Enablement team led by Bob Skelley, with the Global Channel Marketing & Programs team previously under Kathy, to form a single Global Channel Programs and Partner Enablement team. Skelley will lead the new group effective immediately.

"Bob has been a key leader on our Channel team for the past five years and I am excited to have him head this group," says Greg Davis, vice president and general manager, Dell Global Commercial Channel. "We believe this is a great opportunity to provide better support to our channel partners and customers and increase our overall capability in the channel organisation."

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Enterprise file sharing and sync/mobility vendor Vaultize is being backed by the Tata Capital Innovations Fund as it plans to establish operations in the US and Europe in conjunction with channel partners.

The company will also use the funds towards building its sales, marketing and engineering teams, and to enhance its global partner programme.

"Data security and privacy are currently the key concerns of any organization's IT team. Use of consumer cloud services, workforce mobility and the trend of BYOD are likely to increase the concerns even further. Vaultize comes at the right time to address these pain points. Led by experienced professionals and domain experts, Vaultize is poised to capture a significant share of the market," said Mohan Harshey, Partner - Private Equity, Tata Capital.

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Growth forecasts for managed services is also fuelling M&A activity as firms, vendors and channels rapidly realign in a changed market. Channels may be finding it hard to keep up with the pace of change.

With Managed Services revenue forecast to grow at 11.3% CAGR through to 2017, according to Insight Research, M&A activity in this segment is also accelerating as telecoms service providers, vendors and systems integrators all jostle to bring in the skills to fulfil a burgeoning requirement, says John Chapman, Content Director for the Managed Services & Hosting Summit.

"With economies around the world showing no signs of any rapid growth IT departments seem to be turning to Managed Services organisations to either take over the running of some of their IT services allowing them to focus on new developments or using Managed Services and the Cloud to enable them to deliver new applications without up-front capital or manpower investments," he says. 

"The Insight report highlights that from network service provision through to application deployment IT departments are turning to Managed Services as a cost effective alternative to meet the increasing demand from users for new business applications and greater mobility."

This increased demand seems also to be fuelling M&A activity in this sector and disturbing the balance of partnerships in the channel as John Chapman explains, "The accelerating demand for Managed Services seems to have caught out many channel organisations as well as vendors and service providers. This has led to a scrabble to acquire the skills rather than develop them organically."

"Right across the world M&A activity in the Managed Services sector is accelerating with major vendors like IBM and global service providers like NTT buying managed services and cloud providers. This has also extended into the channel with global Systems Integrators like Logicalis buying a number of datacenter hosting providers and managed services companies in the last two years. At a smaller scale in the UK we are seeing consolidation in the telecoms channel as users migrate to managed services, we see hosting providers buying IT services companies to meet the increasingly complex demands of their clients and organisations like 6 Degrees emerging from almost nowhere through acquisition and mergers to, within 3 years, a major Managed Services provider."

"All the signs are evident that the Managed Services and Hosting business model is here to stay but what we are seeing with all the M&A activity is that the defined channel models of yesteryear are being reshaped. It is plain that vendors and service providers want more of the profitable services business and are no longer going to leave it to systems integrators and solution VARs to add the services value."

"The whole move to a Managed Services business model is therefore fraught with uncertainty. There is no doubt that this is where the channel needs to be but what are the secrets to success, where are the growth segments and who do you partner with?"

"At the Managed Service and Hosting Summit we plan to explore all these issues and through presentations and debate with top industry analysts, vendors, service providers and distributors help delegates understand all the issues and identify some key opportunity areas."

To register your interest in attending the Managed Services & Hosting Summit go to: www.mshsummit.com

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BT Business Partner Sales has launched Microsoft Office 365 Small Business Premium in a move that brings enhanced capabilities to mobile workers.

Benefits include business class email, calendars and contacts that synchronise between different devices, the ability to share and work on files and hold web conferences, work from virtually any device wherever they are and have Office installed on up to five PCs or Mac.

Martin Clarke, BT General Manager, stated: "Partners will benefit from selling this product and with BT customers also get 24/7 technical support and a service guarantee; and if they take broadband or mobile too they can stay connected to Office 365 at over five million BT Wi-Fi hotspots."

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Communicate Better has snapped up Hull-based TTS Communications for an undisclosed sum. The move is Communicate Better's second acquisition this year and forms part of its strategy to double turnover for the third year running. The acquisition extends Communicate Better's geographical coverage across East Yorkshire and Humberside and brings cross selling opportunities.

The company will now be able to supply a wider range of mobile, IT and vehicle telematics services to the TTS Communications customer base.

TTS will become part of the Communicate Better group but will continue to operate under the TTS Communications name,with all management and employees remaining in position.

Wayne Cartwright, CEO of Communicate Better, said: "The acquisition spreads our reach across the north of England and represents a 10% increase in our turnover, with the potential to grow the business substantially.

"We are looking at a couple more acquisition targets and hope to complete a further purchase before the end of the year which will significantly contribute to our year-on-year growth figures."

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Channel-only SIP trunk service provider VoIP.co.uk has kicked off a partner hunt in a bid to recruit more IT and telecom channel resellers.

The firm is targeting resellers who want to extend their portfolio with the adoption of SIP trunks and those resellers disaffected with their current SIP service.

"It's fair to say that many channel partners have had a mixed experience with SIP and VoIP in the past but when deployed correctly you get better reliability and features than you would with traditional ISDN," according to Adam Crisp, Managing Director.

Stephen Dykes, Channel Sales Manager, added: "The way we see it is that any VoIP deployment has three core components - the LAN, the connectivity and the core platform. Our partners take care of their customers' LAN requirements and we take responsibility for the rest."

VoIP.co.uk's portfolio includes Direct Access Circuits that have been designed as an ISDN replacement service, plus its PCI compliant SIP trunk service, SIP Encrypt.

Partners also have access to VoIP.co.uk's Enhanced SIP trunks that can be delivered over any IP connection.

"VoIP.co.uk operates a feature-rich business-grade VoIP network and provides consultancy and technical services," added Crisp.

"Our technology has been built from the ground up by our in-house technicians and engineers, enabling us to be more innovative and flexible with the solutions we deploy."

Crisp also pointed out that the company is heavily involved with IETF working groups and interoperability events, and has worked with large-scale Avaya IP Office and Cisco CallManager deployments around the world and is regularly called on to provide telecoms consultancy to large global organisations.

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Red Box Recorders has linked up with Mitel to integrate its voice and data recording solution with the vendor's contact centre communications system.

The latest version of the Mitel MiContact Center Enterprise Edition is designed to operate seamlessly with the Red Box Quantify Recording Suite and enable the quick and easy retrieval of calls.
 
A Third Party Call Recording Connector has been developed to link Red Box's software solution with Mitel MiContact Center Enterprise Edition to provide direct access to call recordings from within the system's historical lifecycle reports.

Red Box utilised the Mitel Computer Telephony Integration (CTI) Developer Toolkit to integrate the technology to deliver enhanced functionality and support the needs of contact centre owners and operators.
 
Chris Courneya, Vice President and General Manager of Mitel Contact Center, said: "Business contact centres increasingly represent the front line for customer engagement, satisfaction and loyalty. This integration with Red Box enables us to further enhance our contact centre capabilities and  deliver a high-performance and efficient  solution for customers."
 
Lee Jones, CEO of Red Box Recorders, added: "Contact centres are looking for simple and flexible tools to gain competitive advantage by achieving a wide range of business and operational benefits including mitigating risk, enhancing customer satisfaction and loyalty, increasing productivity, reducing costs and ensuring legislative compliance."

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