8x8 has reported that strong customer adoption and usage of its AI-powered 8x8 Platform for customer experience (CX) is helping to kickstart the next phase of the company's CX transformation.
In a shift towards AI-driven CX, 8x8 revealed an 84% year-over-year growth in the adoption of its AI-powered customer experience platform.
Recent AI advancements, such as 8x8’s Voice Intelligent Directory and secure payment solutions are simplifying customer interactions and improving service efficiency.
Highlights at the end of 8x8’s FY25 Q3 included an increase in the volume of 8x8 Intelligent Customer Assistant AI interactions to more than 370% year-over-year and 40% quarter-over-quarter.
It also saw more customers deploying the 8x8 Intelligent Customer Assistant for Voice solution that attributed to a 160% jump in Voice AI interactions quarter-over-quarter and represented more than 58% of all AI interactions in FY25 Q3.
Highlighted 8x8 customer wins in FY25 Q3 included a UK business travel management provider that selected 8x8 Contact Centre and 8x8 Work to support more than 470 contact centre agents, choosing the 8x8 Platform for CX for its service and the 99% uptime SLA for reliability and minimised downtimes.
Samuel Wilson, CEO at 8x8 (pictured) said: “The 8x8 Platform for CX is proving essential for organisations as they embrace AI to simplify complexity and fuel sustainable growth - empowering CX and IT leaders to transform fragmented interactions into impactful experiences.”