GoTo has unveiled more than 100 new features for GoTo Connect that combine omnichannel customer experience, practical AI solutions, and streamlined management to help SMEs communicate better, using the latest advancements.
By introducing new communication channels, expanded mobile features, powerful admin tools, and an enhanced unified inbox, GoTo Connect helps businesses to manage conversations across email, WhatsApp, and more with an all-in-one approach.
Damon Covey, General Manager of UCC at GoTo (pictured) said: “These latest GoTo Connect advancements are designed to enhance how businesses handle customer communications.
“By unifying all communication channels into one intuitive, AI-powered platform, we’re empowering our customers to resolve issues faster, build stronger relationships, and provide a personalised experience meaning less time spent switching between apps and more time delivering great customer experience.”
GoTo Connect now offers SMEs an all-in-one platform to communicate across all channels with enhanced mobile functionality, and newly added channels; AI-Driven Customer Experiences with updates to manage calls and analyse agent conversations; and simple communications management using GoTo Connect with admin tools to add products, edit audio clips, safeguard sensitive conversations, and manage SMS messaging.
Robert Copeland, Director of Strategic Initiatives at Versitech LLC added: “GoTo Connect enables us to deliver a true omni-channel experience. Some customers want to call, others prefer chat or text, and now we can meet everyone where they are, all from one platform.”