GoTo has launched a suite of AI-powered, multichannel customer experience tools for SMEs as well as companies of all sizes with distributed offices, stores or franchises.
GoTo Connect brings together customer communications tools and GoTo’s phone system in one integrated solution to help businesses struggling with fragmented communication systems.
Olga Lagunova, Chief Product and Technology Officer at GoTo, said: “Businesses today are inundated with fragmented and costly capabilities and tools, often not knowing where to begin when it comes to optimising their customer experience.
“We’ve taken the best of our communications tools, including our latest AI capabilities, and combined them, opening the door for growing businesses to access this technology.”