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Here, James Hughes, Group Head of Solutions at Sabio, points to the key factors that should be considered when evaluatiWavenet partners with Content Guru to steer DVLA’s CX
Solihull-based service provider Wavenet will be leveraging Content Guru’s cloud solution, storm, to transform the UK’s Driver and Vehicle Licensing Agency’s (DVLA) contact centre.8x8 beefs up hybrid work offering
8x8 has bolstered its contact centre, voice communications, chat and meetings products after finding that 82% of organisations plan to continue offering hybrid working.M247 brings contact centre to Teams
M247 has launched a cloud-based contact centre solution for Microsoft Teams to bring user’s customer communications and collaboration stack onto one platform.BSL builds scale in CCaaS space with Acrinax acquisition
August Equity-backed Business Systems (BSL) has upped its play in the high growth CCaaS space with the acquisition of clSabio acquires voicebot specialist
Sabio’s AI and automation portfolio has received a boost following its acquisition of Madrid-based Fonetic, which proHorizon Contact launched
Gamma’s capability boosting acquisition of Telsis in November 2019 marked a new phase of product development that led toGamma launches Horizon Contact
Gamma has launched Horizon Contact, an omnichannel contact centre solution for small and medium-sized businesses.Cirrus integrates with Microsoft Teams
Cloud contact centre specialist Cirrus has completed integration of its omnichannel offering into Microsoft Teams.QContact connects with UK channel
Global omni-channel specialist QContact is targeting UK comms channel expansion, building on partner programme successes in E
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