8x8, Inc said its CX transformation continues to drive adoption of AI-powered 8x8 Platform for CX, with sales of new products in FY25 Q2 growing by more than 60 percent year-over-year.
This sales increase has been led by AI-based solutions, the company says.
Samuel Wilson, Chief Executive Officer at 8x8, Inc., said: “Our market momentum is being driven by the 8x8 Platform for CX which is resonating with customers, and enabling organisations to conquer complexity, drive sustainable growth, and create a lasting impact.”
Other business highlights include: the total number of 8x8 Contact Centre customers growing by more than 5 percent quarter-over-quarter, and the total number of CX interactions on the 8x8 platform was more than 94 million, an increase of over 12 percent year-over-year.
It also saw continuing growth of AI-powered solutions in FY25 Q2 that included sales of AI-powered new products in addition to the native AI capabilities across the 8x8 Platform for CX increased more than 50 percent quarter-over-quarter.
Recent 8x8 customer wins included Coronis Health and Scandinavian Designs.