Tollring is poised to launch an AI-driven cloud call recording solution in January.
The company claims to have commoditised AI automation through its provision of platform agnostic compliance call recording and intelligent automated analysis of calls.
Initially delivered on Session Border Controllers for IP networks, Microsoft Teams and Cisco BroadWorks, the solution, which is called Record AI, will be made accessible to all users within an organisation, not just those in a formal contact centre.
"Record AI will drive efficiencies at scale, saving manual effort and yielding a new level of insights into customer sentiment, trends and behavioural patterns to foster improvements in customer experience," stated CEO Tony Martino. “Affordable AI coupled with easy implementation is poised to democratise the technology."
Record AI will be available to service providers on a subscription with the option to white-label.