Tollring and PingCo have integrated Tollring’s Analytics 365 Call Analytics service within PingCo’s TCAP Service Hub, bringing enhanced analytics capabilities into the Microsoft Teams ecosystem.
The company says customers will benefit from the ability to self-provision Analytics 365 Call Analytics directly through TCAP quickly.
The integration follows the partnership announcement between Tollring and PingCo earlier this year, and the addition of the new customer experience service provides a straightforward way to grow ARPU and margin on top of their existing Team’s customer base.
Operators using TCAP can also benefit from using consistent single-pane-of-glass interfaces for provisioning, and user management ensures this simplicity across all services.
Analytics 365 Call Analytics allows users to visualise and measure business-critical call performance across Teams Phone activity, with a multiple-view dashboard helping improve internal staffing levels.
Dan Pearson, CEO and Founder of PingCo said: “Adding services likes Analytics 365 Call Analytics to the TCAP platform gives our partners a valuable new application to deliver to their customers.
“In turn, end customers can access to the tools and services they need to understand how they communicate on the Teams platform and insights into how to improve the overall customer experience.”