Content Guru has extended the functionality of its video and file-sharing tool, storm LINK, with geo-location sharing, rear camera support for video calls, and further personalisation capabilities.
The solution now offers greater customisation capabilities for supervisors and agents who can define the messaging, styling, and features of each LINK in advance.
Agents can customise the message, and change the distribution method, to personalize the experience, and make the most appropriate decision for each customer.
Martin Taylor, Co-Founder and Deputy CEO at Content Guru, said: “When dealing with increasingly complex customer interactions, assessing the circumstances of a query, and quickly establishing the context powers more effective resolutions.”