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Mitel has lifted the curtain on a new integration with Google Cloud Contact Center AI which combines multiple AI products to improve the customer service experience and boost the productivity of contact centres.
Key features include AI-powered virtual agent, AI-powered agent and AI-powered analytics.
“Customer experience is the new competitive battleground,” said Joshua Haslett, Vice President of Strategic Innovation, Mitel. "To stay ahead companies must transform the way they engage with their customers to meet today’s expectations and to help establish a loyal and lasting relationship.
“Our integration with Google Cloud Contact Center AI gives businesses a new opportunity to respond to customers more quickly and with better insight.”
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