Zoom Communications and Mitel have launched a hybrid cloud solution that integrates Zoom Workplace and Zoom AI Companion with Mitel’s communications platforms, including its telephony solutions, marking a milestone in the strategic partnership between the companies announced in September 2024.
The companies say this new jointly developed solution is designed to meet the growing enterprise demand for hybrid UC deployments by offering a “best-of-both-worlds” approach that allows businesses to deliver mission-critical communications capabilities alongside collaboration functions to enhance productivity.
The multi-phased rollout will see Zoom’s AI-first solution integrate with existing Mitel software and devices, starting with global availability for Mitel’s OpenScape Voice and OpenScape 4000 platforms, expanding to include MiVoice Business solutions, as well as MiVoice 5000 and MX-ONE solutions before the end of 2025.
Device portfolios like the OpenScape CP and the Mitel 6900 Series are now Zoom Phone certified, alongside the complete certification of Mitel’s OpenScape SBC, enabling compatibility with Zoom’s Bring-Your-Own-PBX (BYOP) and Bring-Your-Own-Carrier (BYOC) direct routing capabilities.
Mitel Border Gateway (MBG) certification will follow.
Graeme Geddes, chief sales and growth officer at Zoom said: “The AI-first solution provided by Zoom and Mitel makes connecting and collaborating seamless and efficient while giving customers the flexibility to migrate to the cloud on their own terms and with their existing Mitel devices.”
David Petts, chief sales officer at Mitel added: “Mitel’s partnership with Zoom has produced an offering that provides seamless access while enabling compliance and security control.”