Comms Dealer

Oak's Richard Garel-Jones has been promoted to the role of Voice Processing Director. He joined the firm 18 years ago and has gained experience as an engineer, account manager and product manager.

Oak's CTO Phil Reynolds stated: "Richard will be working closely with key reseller partners to create new opportunities to grow sales of call recording and quality measurement solutions. It's a key time for Oak, with several major product releases in the pipeline for 2017."

Garel-Jones added: "Our most recent solutions have been developed with an eye to the future. They are designed and built around the customer to provide greater choice, enhanced features, and better integration than ever. Our focus now is on showing Oak's capabilities to our partners and their customers."

More than half (51%) of businesses are expected to adopt cloud Unified Communications (UCaaS/Hosted PBX) by 2020, surpassing premise-based PBX as businesses of all sizes shift to the cloud for unified communications, team collaboration and contact center services, according to the 2nd Annual BroadSoft survey of global telecom providers and industry leaders.

The results show that respondents expect the UCaaS/Hosted PBX share of new lines shipped to reach 51% by 2020, a 10 percentage point increase from last year's survey results. The most significant change in optimism for cloud adoption is occurring in the large enterprise segment, where telcos expect 45% of large enterprises to adopt UCaaS/Hosted PBX by 2020 - a 25 percentage point increase from last year's survey.

"We've come to a tipping point because the old PBX systems that powered communications are on their way out and are no longer being replaced or upgraded with like for like. The cloud is viable, broadband can accommodate it, the PBX vendors are no longer around and workers need more mobility," said Taher Behbehani, chief digital and marketing officer, BroadSoft.

"All of this points towards cloud adoption. We are finally reaching the stage where technology will help improve the way people work rather than dictate how they should do it."

While mobility is a key priority for enterprises, the user experience of real-time unified communications on mobile delivered OTT has not quite kept pace. For this reason, native mobile integration - which delivers an integrated mobile experience within the device's native mobile dialer - has emerged as a key user experience driver for businesses. 89% of survey respondents believe that native mobile integration is an important requirement for mobile solutions. At the same time, results show over 90% of UC business users will require mobile integration - an opportunity for telcos in 2017 to deliver a superior native end-to-end mobile business experience.

Along with UC, contact centre solutions are also rapidly shifting to the cloud. By 2020, survey participants forecast that 43% of contact center seats will be cloud based. 84% of survey respondents also consider predictive analytics functionality to be important to end-users, suggesting businesses will increasingly seek analytics-based cloud contact center solutions that integrate with UC and team collaboration applications to enhance the customer experience.

Team collaboration is emerging as a key opportunity for telecom providers, a notable trend as enterprise messaging apps gain traction in the enterprise. 78% said team collaboration is an important end user requirement in their respective markets, while 95% believe integrating team collaboration into their UCaaS offers represents a significant business opportunity.

Behbehani added: "Our survey also indicates the threat landscape has changed. Telcos increasingly view OTT UCaaS vendors as a threat, and are less concerned with premise and niche SaaS vendors. Telcos able to deliver a complete solution that integrates UC with contact center and team collaboration can differentiate their offering - not only from OTT UCaaS upstarts, but from leading global IT and consumer brands as well."

Olive Communications has been awarded Platinum Cloud Service Provider status from Mitel, becoming the only UK company to hold Mitel's highest accreditation for the cloud.

"This is a fantastic accolade which demonstrates our commitment to customer excellence and provides market recognition for being the leader in the provision and management of cloud communication solutions," said Nick Beardsley, Enterprise Director at Olive.

"Our brand in this area is going from strength to strength and this accreditation will help us to continue to show meaningful market differentiation and value."

Simon Skellon, UK VP at Mitel, added: "This accreditation recognises Olive's focus, training and expertise in Mitel Cloud solutions for the benefit of its customers."

Olive has recently successfully implemented World Cloud projects for a number of key clients such as OneFamily, Bibby Financial Services and Laithwaite's Wines.

Openreach has launched a digital mapping tool to make it easier for CPs to plan and build their own fibre broadband networks using the company's nationwide network infrastructure.

The digitised network maps provide an interactive view of the company's national network of underground ducts, telephone poles and cable chambers.

Openreach hopes that the new web-based maps will encourage more fibre broadband networks to be built across the country as companies will be able to carry out more work themselves, more quickly and efficiently, without seeking permission from Openreach.

Such companies will no longer need to request static records and network diagrams from Openreach when planning their own broadband networks.

Openreach will be adding further enhancements to the service over the coming months, including a tool that shows how much capacity is available in each duct and which parts of the network have been reserved for building work by other companies already.

There will also be a tool for CPs to download the underlying data and add it to their own geographical mapping systems.

The mapping tool follows the announcement last summer that the company is conducting trials with five communications providers to test new, simplified duct and pole sharing processes across the UK. These have since moved from trial to full launch in January.

Clive Selley, CEO, Openreach, said: "As our infrastructure already exists, CPs will be able to build and expand their fibre network in far quicker timescales than if building it from scratch. The mapping tool further enhances that process - giving CPs exactly the same level of access to our network data as Openreach.

"Our ducts and poles have been open to these companies for several years, and Ofcom has been clear that the price to access them is in line with international comparisons, but they haven't been used on a large scale to date. We hope that these new, simpler processes - which have been designed and developed in partnership with the industry - will encourage more companies to invest, particularly in parts of the UK that aren't already served by high-speed networks."

Cloud and network provider Exponential-e has launched an off-the-shelf 10 Gigabit Ethernet service (GigE) that promises to deliver some of the highest network speeds in the world to most businesses across the country, over 400 times faster than the Government's minimum definition of superfast broadband (24Mbps).

The 10 GigE solution will enable businesses to get the most from SaaS, cloud services and Internet-based applications.

Using the 10 GigE connection businesses can increase or decrease their bandwidth capacity when they need it.

Furthermore, they can split the networks' circuit, using secure Virtual LANs (VLANs) to deliver other services and applications, with any combination of bandwidth. An example of this could be dedicating an entire Gigabit to a 4K video conferencing system.

Lee Wade, CEO at Exponential-e, stated: "The fact that many companies in the UK still struggle for a decent network connection is scandalous. High-capacity bandwidth is critical in delivering vital, Internet-connected services that play an important role in carrying out everyday business.

"Data consumption by UK businesses continues to grow year-on-year and IP traffic is expected to increase at a compound annual growth rate of 22 per cent, every year to 2020. This 10 GigE offering has the capacity to enable thousands of companies to adopt and run a full suite of modern solutions, as and when they need them."

Inclarity Communications has signalled the next phase of its partner strategy with the appointment of Fridolin Engel (pictured) as Channel Manager.

Engel joins from Chess where he was National Sales Manager for Partner Services responsible for the wholesale and dealer channels. Prior to this he was Head of Sales (Partner Channel) at Exertis UK. Previous roles include stints at Telefonica and Virgin Media.

Inclarity Director Enzo Viscito said: "Inclarity is at an exciting stage in its development and Fridolin brings a strong track record of 20 years sales performance as well as significant knowledge of the telecoms channel business.\"

Madison Dearborn Partners (MDP) has completed its acquisition of cloud firm Intermedia.

"Our partnership with MDP gives us added flexibility and resources," said Michael Gold, CEO of Intermedia. "With a shared vision of the future, we plan to accelerate growth through increased investments in our cloud management platform, channel solutions, communities and programmes, our J.D. Power-certified support experience, new and existing products, targeted industry solutions, and potential additional acquisitions."

Zaid Alsikafi, a Managing Director at MDP and Intermedia's new Chairman, said: "Intermedia has been able to successfully capitalise upon the global shift to the cloud and possesses tremendous potential to capture further market opportunities."

Michael Gold remains Chief Executive Officer of Intermedia, and the company's headquarters continues to be in Mountain View, California. Phil Koen, Intermedia CEO until early 2015 and most recently the company's Executive Chairman, will continue in an advisory role to the CEO.

As part of the transaction, Intermedia's shareholders, led by Oak Hill, have sold their stake in the company to MDP and company management. Financial terms of the transaction were not disclosed.

Tech Data Europe is creating a complete Microsoft cloud ecosystem that will enable partners to deliver the Microsoft's entire software stack, along with complementary solutions, through a single, integrated management platform.

All of Microsoft's cloud-based solutions, including Microsoft Office 365, Microsoft Azure and Microsoft Enterprise Mobility + Security (EMS), are available through the Tech Data Cloud Solution Store, powered by the company's StreamOne platform, as part of the Microsoft Cloud Solutions Provider (CSP) program.

This means resellers, VARs and MSPs can offer the full range of Microsoft solutions alongside complementary offerings through a single portal, and also make use of the monitoring and billing capabilities of Tech Data's platform to manage their customer accounts.

"Microsoft solutions are widely used in most end user organisations and many customers now want to use those applications in the cloud, so it's important that resellers can support the entire stack," said Reza Honarmand, vice president, Cloud, Europe at Tech Data.

"In addition, customers need efficient ways to manage and integrate applications and ensure their data is properly backed-up, safe and secure. Through our Cloud Solution Store, Tech Data is providing not only the complete Microsoft suite under the CSP program, but also a whole range of complementary solutions and services that will enable VARs and MSPs to add value to the services they offer and enhance their long-term business prospects."

Unify Business Solutions has scooped a £1.7m deal to eradicate mobile phones from Danish prisons.

Working with Kriminalforsorgen, the organisation responsible for all the prisons in Denmark, Unify Business Solutions will help to reduce criminal activity and increase safety to the public, the prison and its staff.

Unify was chosen ahead of five other international telecoms specialists and will supply its mobile detection system - UMDS (Unify Mobile Detection/Denial System) - which detects mobile phones, provides live alerts for prison staff and then blocks the phones so that inmates do not have unlawful access.

"We are ecstatic to be working on this project and to extend our portfolio of international contracts into Denmark," said Adam Esposito, co-director of Unify Business Solutions.

"This will create more jobs for the area and is a great opportunity for us to showcase our detection products that we have developed in Sheffield."

The use of illicit mobile phones in prisons around the world has become an increasing problem. In Denmark alone an average of 1,900 mobiles are confiscated a year, and there is no limit to how creative the inmates' friends are in their attempts to smuggle them in.

Phones are sometimes stored inside balls which are thrown into the prison grounds and picked up during recreation time, as well as being stored in grocery deliveries, books, clothing and shoes.

Unify Sales Manager, Keith Bean, commented: "Kriminalforsorgen recognises how this piece of technology can help it run an efficient prison service, increase security and reduce criminal activity where mobile phones are used to bring in illegal contraband."

Bamboo Technology Group has gained two key ISO certifications - ISO 9001:2015 and ISO 27001:2013. It has also retained its Investors in People certification for the 12th year in a row.

The certifications form part of the company's transformation and growth strategy which included a review and streamlining of all internal and customer-facing processes, the launch of new service offerings such as Wholesale M2M data, investment in new and enhanced tools (including data monitoring and auto-barring), and establishing new supplier relationships such as the Service Provider agreement with Vodafone UK.

"We are proud to add these two major ISO certifications to our business accreditations," said Lorrin White, MD, Bamboo.

"We have spent the last 18-24 months further investing in our people, processes and systems as part of our ambitious transformation and growth strategy.

"Bamboo's staff have worked hard to drive the business forward to achieve our ISO status, so it is only fitting that this coincided with the renewal of our Investors in People accreditation for the 12th year in a row."