Comms Dealer

Improving the customer experience through strategic partnerships is key to growth, according to TeleWare which is planning to deliver this message firsthand to delegates at its upcoming Partnering for Growth event on March 10th at the Royal Society of Medicine, London.

"Customer experience technology is crucial to future growth plans," stated Steve Haworth (pictured), TeleWare's CEO. "Customers are investing in new technology to improve their experience, and this event will give insights into the technological drivers behind the customer experience industry, the products partners should be offering customers, and how to create further growth by developing strategic partnerships."

Guest speakers from Ovum and Microsoft will join the TeleWare leadership team and present four sessions ranging from how to get started in the 'customer experience' category, the role of technology in delivering an improved experience, the power of partnerships to unlock growth potential, and how a differentiated customer experience offering can create incremental growth. To find out more click here

Mitel has invested in a 5G cloud connectivity platform and expanded its senior mobile management against a backdrop of heightening global demand for 4G LTE services.

According to Ovum, global LTE subscriptions surpassed the one billion mark during the final quarter of 2015, with strong double-digit growth expected for the next five years.

"In the past 12 months, Mitel has been gaining traction in the mobile space and picking up speed as adoption of 4G LTE services accelerates," said Rich McBee, President and CEO of Mitel.

"In November we reported that Mitel's global footprint of mobile customers expanded from 17 to 31, an 82% increase in six months."

Pardeep Kohli, former CEO of Mavenir and current President of the Mitel Mobile Division, becomes President of Mitel 5G Cloud Connectivity and will lead all activities associated with Mitel's 5G investments.

"Wireless connectivity is now an essential aspect of everyday life, but we've only just scratched the surface of the economic and social impact it will have in the future as mobile technology continues to advance," said Kohli.

"Mitel's 5G platform is focused on building that future by providing the software to enable billions of mobile devices to access mobile cloud services in a flexible, cost-effective manner."

BG Kumar, a mobile industry veteran, takes over as President of the Mitel Mobile Division with responsibility for the profit and loss, sales, engineering, product line management, and operations of Mitel's Mobile Division.

"With the number of 4G LTE subscribers continuing to increase, Mitel is positioned to capitalise on our large installed base of Tier 1 mobile network operators to expand our market position," said Kumar.

"Our virtualized VoLTE, VoWiFi and RCS solutions offer operators the economic benefits of a cloud infrastructure, the ability to cost-effectively manage the ramp-up of the VoLTE and RCS subscriber base, and the flexibility to rapidly add new communications services and scale as the market evolves."

Voice and data recording company Red Box Recorders has released Quantify Insight, a new application that proactively monitors the Red Box recording system, as well as associated telephony and IT infrastructure, displaying system health and performance on a live dashboard and providing warnings and alerts.

Insight enables IT teams to locate and resolve issues before they can impact business activity.

This monitoring tool will be included as standard with Red Box's core channel recording package, which also includes other applications for capturing and retrieving recordings, as well as live call monitoring.

Recording systems can be vulnerable to many factors including interruption by routine IT updates and storage capacity limits, potentially leading to data gaps, non-compliance with policy and reputational damage.

To combat these risks, Quantify Insight constantly verifies that relevant calls and data are being recorded, important system processes are operational and that data is being stored in line with policy.

Quantify Insight also delivers trend analysis, recommendations and reports to help an organisation analyse performance, predict issues and take appropriate pre-emptive actions.

John Cunningham, CTO at Red Box Recorders, said: "Maintaining your voice and data recording system is vital to ensure operational continuity and policy compliance which may mandate recording for reasons such as event reconstruction.

"Quantify Insight identifies usage trends and potential problems, clearly presenting data that saves hard pressed IT teams time and cost."

Node4 has invested £2m in a major expansion of its Northampton data centre, enabling the company to accommodate new customers and broaden the services it offers.

The Node4 Northampton data centre is nearing capacity so the company will expand its existing 360 rack footprint by 900m2 to a total of 760 racks, spread across three data halls.

The halls have been designed to meet increasing demand for secure, reliable, purpose-built colocation with secure 'caged' areas and higher density racks, using blade servers.

The upgrade will see the data centre built around an innovative cooling system. Instead of chillers, Node4 will be using Hot Aisle containment and cooling its rooms using Adiabatic cooling. This means that the PuE (power usage effectiveness) of the expansion will be as low as 1.1.

Northampton's initial build phase is designed to enable a 550KW of IT load and sees a significant investment of £2m to deliver the services its customers require.

Rik Williams, Head of Data Centre Operations, Node4, commented: "Our Northampton site is a core part of our business and it is vital we continue our investment and presence in the region, especially as the data centre is just an hour away from London."

The latest ONS labour market data for the three months to December 2015 show that employment has increased by 205,000 to 31.4 million and unemployment fell by 60,000 to 1.69 million.

Responding to the update, Neil Carberry, CBI Director for Employment and Skills, said: "While it's encouraging that employment continues to rise strongly, lacklustre pay growth underlines the need for a pickup in productivity before wages can rise faster.

"Propelling innovation by broadening access to existing research and development incentives and not adding to the cumulative burden on businesses, from recent Government policies, will help firms to create more jobs and boost productivity."

Distributor Exclusive Group has reported organic growth of 31% and total revenues of €1.04bn for 2015, with its acquisitions helping to push it past the €1bn annual revenues target nearly two years ahead of plan.

The privately funded company has moved to a global position from its European base through acquisitions and a hands-off policy on local management.

"We have now entered unchartered territory as the first 'super VAD' business to retain and extend its value added model on a global basis," said Olivier Breittmayer, CEO of Exclusive Group.

"Since the start of this journey we have doubled revenue every two years with a strategy blending together accelerated organic growth with hand picked acquisitions."

Geographically, strong performance throughout the Nordics & Baltics saw the region post revenue growth of over 40%, France and Africa demonstrated healthy returns, growing 33% and 63% respectively.

In the Southern Region (Iberia, Italy, Turkey), collective growth of 41% underlined the strength of the business despite slow economic recovery and other challenging factors.

The UK continues to report healthy trading and solid sales momentum with over 55% annual growth; the DACH region has a consolidated growth of over 26%.

Resellers have been advised to prepare for the arrival of a new £1 coin which will have an impact on over 50,000 Solitaire payphones across the country.

Distributor Nimans, the exclusive UK supplier of Solitaire products, is urging resellers to plan ahead for the introduction of the new Royal Mint design early next year.

New Solitaire Payphones will accept the new £1 coin but existing models will need updating, says Solitaire's MD Jeff Wilkes.

"We estimate that from around 500,000 Solitaire payphones sold in the UK around 50,000 are still in service," he explained. "The Royal Mint has provided a provisional timetable for the new Bi Metallic 12 sided version of the £1 coin with a current target date of early 2017. The existing version will be withdrawn over a relatively short period of time."

Depending on the payphone model, on-site, remote download and back to manufacturer updates are available.

Sound quality is the de facto consideration over video during a conference, according to 87% of respondents in a survey by Konftel.

"Sound is the basis of every meeting. The other elements can be worked around, but if you cannot clearly hear, then the meeting is over," stated Jeff May, Konftel's UK Sales Director.

"From our survey results only 2% value video as the most important enabler in remote meetings and 6% screen sharing."

The results of Konftel's survey come as the company launches a trio of new audio conferencing solutions with HD sound performance.

Venus is holding an event for new and existing partners at London's The Hippodrome Casino on 15th March.

The company is a fast-growing London fibre network, offering high speed connectivity solutions and one of the first providers to introduce 10 Gigabits circuits.

"In order for Venus' partner programme to grow and prosper we need to listen to our partners and understand what they need to help their business grow," said Brian Iddon, Director.

"The current market does not just focus on pricing but also the additional value add services. Venus has recently introduced white label marketing, product training and dedicated project management to our growing base of partners.

"This is just the beginning, we're a dynamic fast growing business and we want to help our partners grow in the same way."

Exertis has relocated its Basingstoke offices to new premises on the same Chineham Business Park estate.

The move from Elmwood to Ashwood consolidates the company's current 380 Basingstoke employees into one refurbished building which has the capacity to support the continued growth of the company.

The Ashwood location will house all Exertis commercial departments - sales, marketing, purchasing and the technical teams.

Paul Bryan Exertis UK&I MD, said: "The requirement to move to new premises is indicative of how the Exertis business has developed over the last few years across our four technology areas - IT, mobile, home and supplies.

"We now have a facility that meets our needs today and can cope with our strategy for continued growth."

Exertis also has offices in Altham, Harlow, Stoke-on-Trent, Elland and is building a National Distribution Centre in Altham (a new 650,000 sq.ft. logistics facility).

In addition, it owns Computers Unlimited which has UK offices in London.