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GoTo has enhanced CX within its Contact Center solution through Co-browse, which gives agents the ability to collaboratively and securely assist their customers within their web browser.
Enabling co-browsing from within the GoTo application provides a consolidated solution for businesses to fully serve their customers all in one place and one application, according to CEO Paddy Srinivasan.
“Making it as simple as possible for agents to help customers is a key pillar of a successful cloud contact centre solution,” he said.
“Having heard from our customers that they saw a gap in the agent and customer relationship, we have brought our Co-browse technology into our CCaaS offering.”
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