Evolve IP has joined in partnership with Talkdesk to enable its partners to adopt the latest contact centre technology trends, helping boost revenue and cut costs.
The global cloud collaboration company generated significant growth and saw the addition of new partners last year, and is now describing 2025 as the ‘year to sell’ with new technology partners, combined with enhanced levels of reseller support.
Talkdesk will give Evolve IP’s partners the power of CXA that will replace disconnected workflows with coordinated, multi-agent orchestration, enabling contact centres to deliver faster resolutions, capture more sales opportunities, and drive higher customer lifetime value.
Scott Rixon, Solutions Director at Evolve IP (pictured) explained: “Talkdesk CXA is fully integrated into the Evolve IP platform, and we expect to get early value from three key AI components of CXA: Talkdesk Navigator, Autopilot, and Copilot.”
He added: “Many of our partners are looking for more advanced contact centre solutions, and AI is the future - Talkdesk offers a comprehensive portfolio of agentic AI-powered customer experience solutions. Now is the time for our partners to get on board.”
Scott Baron, Channel Manager, UKI and Nordics at Talkdesk emphasised: “We are working with Evolve IP to help their partners transform customer experience through the power of Talkdesk CXA.
“Evolve IP shares our commitment to delivering CX innovations that help partners accelerate revenue and reduce costs.”