RingCentral is building on strong US success and now launching its AI Receptionist (AIR) in the UK - an AI phone agent, RingCentral AIR, that handles calls, routes inquiries, books appointments, and engages customers in multiple languages, helping SMEs grow and scale operations sustainably.
AIR builds on early momentum in the US where more than 3,000 businesses have already implemented the solution since initial launch in February.
Demand for AI-powered communications amongst SMEs is increasing and achieving measurable results from revenue generation to productivity and cost savings.
“While much of today’s conversation focuses on AI replacing jobs, our mission is to empower UK SMEs to grow sustainably by reducing the burden of role consolidation,” said Russell Tilsed, VP of International Sales, RingCentral (pictured).
“Too often, a single employee is forced to juggle three, four, or even five roles. RingCentral AIR helps SME businesses navigate repetitive call-handling, enabling businesses to focus on higher-value work that drives long-term growth.”
RingCentral AIR is purpose-built for small businesses, being deployable, intuitive to manage, and delivering ROI from day one, handling customer calls efficiently to offer a clear and accessible entry points into AI adoption.
Beyond accessibility, AIR directly tackles one of the biggest operational strains on small businesses: employees stretched thin across multiple responsibilities, with call-handling eating into valuable time.
By automating routine inquiries and routing, AIR provides operating leverage, allowing employees to focus on the high-value work that drives sustainable growth.
It also used advanced voice recognition, contextual understanding and dynamic call routing, and acts as an intelligent agent that can interpret and execute tasks.
Key capabilities include instant activation in minutes that requires no IT support and is easily customisable; the ability to resolve routine customer inquiries using generative AI with context from websites and documents; being scalable for multiple locations or departments; providing call transcripts and analytics; and seamless appointment booking with expanded language support.