8x8, Inc has announced the expanded availability of AI-powered voice support for 8x8 Intelligent Customer Assistant.
This is in addition to current digital capabilities, helping to drive increased 8x8 customer adoption and usage.
8x8 Intelligent Customer Assistant is a conversational AI solution that equips businesses with virtual agents.
It now supports human-like voice alongside digital interactions across multiple regions and languages to deliver automation and personalised experiences at scale.
The conversational support helps improve operational efficiency while also increasing the rates of first contact resolution and customer satisfaction.
"Implementing 8x8 Intelligent Customer Assistant to handle easy, repetitive calls has improved our operations, especially for our third-party team,” said Peter Hare, IT Support Technician at Activate Group.
Sheila McGee-Smith, founder and principal analyst at McGee-Smith Analytics, said: “With 8x8 Intelligent Customer Assistant for both voice and digital, organisations can leverage a complete conversational AI solution while ensuring that a human agent will be available to deliver an elevated level of customer experience at scale.”
In addition to now offering fully intelligent virtual agent capabilities powering simple and complex use cases, voice support for 8x8 Intelligent Customer Assistant can respond to intent and provide human-like responses. This means processes can be automated to reduce operational costs.