Content Guru adds Google AI to CCaaS

Content Guru’s CCaaS customers will benefit from enhanced conversational AI capabilities following the vendor’s new Google Cloud Contact Centre Artificial Intelligence (CCAI) partner status.

Google Cloud CCAI will integrate into Content Guru’s Storm Contact solution, adding Natural Language Processing and conversational AI capabilities.

Martin Taylor, Deputy CEO at Content Guru, said: “This partnership will make it easier for Content Guru’s customers to benefit from the use of AI technologies in their day-to-day contact centre and customer engagement operations.”

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