Amillan has formed a strategic partnership with converse360 that aims to leverage the company’s expertise to implement, manage, and enhance converse360’s AI technology within its cloud contact centre and UC solutions portfolio.
The partnership will also help businesses to improve customer service operations by integrating AI-driven solutions, ensuring more efficient and personalised customer interactions.
Amillan’s professional services will help deploy, optimise, and manage converse360’s platform, allowing companies more effective customer communication.
Kevin Lee, Sales Director at Amillan (pictured) commented: “By combining our professional services with converse360’s advanced technology, we can deliver quality customer experiences and drive significant operational improvements.”
For businesses, this partnership boosts customer service capabilities to give operational efficiency, scalability, and enhanced customer interactions.
Amillan’s expertise in implementing advanced contact centre solutions with AI and Robotic Process Automation (RPA) will also allow easier integration and optimisation of converse360’s omnichannel solution, Assist-Me.
Other benefits include the introduction of technology that complements customer service teams by automating processes, boosting businesses' efficiency and flexibility.