Amillan has formed a strategic partnership with Netcall that aims to use the MSP’s expertise to implement, manage, and enhance Netcall’s Liberty cloud contact centre solution.
Businesses will be able to transform their customer service operations by integrating AI-driven solutions, ensuring more efficient and personalised customer interactions.
Amillan’s services will help deploy, optimise and manage the Liberty Platform to allow businesses to achieve effective customer communication.
Kevin Lee, Sales Director at Amillan (pictured) said: “By combining our services with Netcall’s technology, we can deliver better customer experiences and drive significant operational improvements.”
For businesses, this partnership will use Amillan’s expertise in implementing advanced contact centre solutions with AI and Robotic Process Automation (RPA) and ensure seamless integration and optimisation of Netcall’s omnichannel contact centre.
Key benefits will include enhanced customer experience through AI integration, operational efficiency with AI-driven automation and analytics, scalability and flexibility due to the cloud-based nature of the Liberty platform, and support from Amillan’s professional services.