Giacom is collaborating with The Layer to integrate Giacom’s Cloud Market Tools – a suite of applications that includes its billing software – with The Layer’s capabilities, giving mutual customers enhanced operational efficiencies.
Designed for IT and communications providers, The Layer CRM addresses the unique challenges faced by the channel.
By integrating The Layer’s data synchronisation, marketing, and customer service modules with Giacom’s Cloud Market Tools, it will be easier for businesses to solve key data sync issues, improve marketing management, and optimise customer service functions.
The new off-the-shelf integration between The Layer CRM and Cloud Market Tools addresses data synchronisation challenges across different systems by synchronising customer data between platforms, creating a single source to break down data silos and reduce the risk of human error.
Ant Molloy, Chief Technology Officer at Giacom (pictured) commented: “Our mission is to enable our partners to grow faster and become more profitable by simplifying their operations.
“Integrating The Layer with Cloud Market Tools ensures that our mutual customers can synchronise their data and enhance their marketing and customer service capabilities.”
Molloy concluded: “We’re also working on a range of integrations that will continue to drive efficiency and reduce costs for our partners by automating critical business processes.”