Espria has launched a solution integrating cloud-based communication features into Microsoft Teams to streamline business communication infrastructure and deliver UC to hybrid work environments.
The solution, Espria Connect, enables users to manage voicemail, make and receive calls, and access a range of other features all within the Microsoft Teams interface.
It is designed for businesses of all sizes according to Chief Technology Revenue Officer Greg Hawthorn.
He said: "The advanced analytics and call recording feature of our product will allow organisations to reap the benefits of real-time insights and enhance training and service quality by monitoring call volumes, identifying trends, and addressing any issues promptly,"
"With the options for toll fraud management and trunk call management, businesses can maintain control over call routing, optimise their bandwidth usage, and detect anomalies to reduce telephony costs, thus enhancing communication flexibility."