Evolve IP has launched an AI-inspired call recording platform, which uses Dubber’s network-based speech intelligence and pre-packaged sentiment analysis, to enhance the customer experience.
Anywhere Call Recording enables businesses to record 100% of calls, chats and videos, replay recordings and reveal crucial insights from every conversation, on any device.
Global Partner Manager, Alex Finn said: “This turns all business conversations on multiple platforms including Microsoft Teams into critical data for compliance, business continuity and productivity.”
The pre-packaged AI solution helps businesses capture, analyse and react to critical conversations and moments.
Finn adds: “Actions, complaints, and a variety of additional conversational points can be automatically detected and flagged for action.