Focus Group has acquired Matrix247 to strengthen its CCaaS and Managed IT offering and expand its footing the legal services and education sectors.
The deal sees Matrix247’s omni-channel contact centre solutions, strengthened by its recent investment in Make.Contact, slot into Focus Group’s existing portfolio..
Neil Hall, CEO at Focus Group said: "The team’s technical and service capabilities have resulted in an excellent rate of growth for the business. We're eager to continue building upon this success.”
For Matrix247, the acquisition provides opportunities for growth and enhanced service delivery. CEO Stephen Pritchard said: "This partnership enables us to leverage the combined strengths of Matrix 247’s and Focus Group’s proficiency in comms, IT and cyber security.
“Their scale, expertise, and investment will enable us to build upon the fantastic work our team has already achieved."
Matrix247 will continue to operate under its respective brand name in the immediate term, with integration plans to be announced in due course.