Focus Group has acquired Voice Connect, in a strategic move that will significantly enhance the company’s healthcare technology portfolio and strengthen its position in the UK market for primary care telephony suppliers.
The acquisition follows 18 months of close collaboration, with a strong partnership built on a shared vision to support the health and care sector through complementary technologies.
The merger will combine Focus Group’s sales capabilities with Voice Connect's product expertise, particularly in the field of AI-driven healthcare solutions.
Voice Connect’s flagship Patient Partner solution will complement Focus Group's existing cloud telephony and contact centre solutions, which are delivered through its Think Healthcare division.
The companies have already been working together to deliver Virtual Care Navigator – an advanced and flexible automated patient service solution – to primary care providers.
Sarah Sanders at Voice Connect (pictured) said: “Together with Focus Group, we will have the strength, depth and shared ambition to enable us all to go further, faster.
“The opportunities to grow Voice Connect with a focus on expansion of our Patient Partner solution across more health and care related sectors, while accelerating its adoption of the benefits presented by evolving AI-based technology is an exciting one."