There's a lot to be said for comparing the current employment marketplace with the Stock Market, as demand continues to outstrip supply for staff in the UK, writes Clive Jefferys of Telecoms recruiter, JMA Network.

Just like share trading, relatively little stock changing hands can dramatically increase selling prices.

When it comes to current employment surveys, recorded salary rises are based on relatively few people actually moving jobs.

Just like investors hanging onto their shares, people stick in their current role until they judge the moment is right to move.

The jobholder hangs on until the offer becomes too tempting to refuse.

There is another aspect to recruiting in a Bull market, highlighted by a recent niche recruiters meeting.

As the afternoon progressed, opinion became increasingly divided and thankfully, the bar opened early. Option Three beckoned.

Prior to this, I had listened to endless presentations about interview techniques, background checks, vetting procedures, due diligence and more. All the complicated things that big companies tell you is essential in the correct selection of candidates, but without any real explanation as to why.

All these complex processes pre-suppose an excess of candidates, the Bear Market, but in truth this is yesterday's news.

In today's world, the primary purpose of all recruiters is to introduce the right candidates to the right employers with all possible speed.

Doing anything else is just getting in the way. Employers are the best-placed people to judge who is right for their business, not the recruiter. Our function is to understand our target sector, to hunt, to network and then get the right people talking as soon as possible.

There was another divide on show in the bar that night. The process-heavy recruiters moaned that their best candidates were being snapped up by someone else, but the other recruiters said nothing and simply smiled.

When clients engage a recruiter's help it's because they've already exhausted their recruitment options. So when they are prepared to pay a fee, they want results and they want them fast!

Anything less is unacceptable.

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Fidelity and Qubic have collaborated to offer partners a seamless fixed-to-mobile SIM Disaster Recovery solution and pre-Ethernet install connectivity aimed at SMEs.

The solution is based on a single device on site with all of the complexity held within Qubic's network.

Sean Dixon, Sales Manager, Fidelity, commented: "This innovation offers true mobile failover for wired office connectivity, creating a private network whether connected wired or wirelessly.

"This solution allows our partners to deliver and bill customers quicker. Working alongside our long-term partner Qubic we are launching an exclusive offering to the channel."

The SIM fits into a broadband router and in the event of a fixed line break the service will seamlessly flip over to a single network or multi-network SIM.

The SIM works via a private APN set up between Telefonica and Qubic's network, and the product is said to be a first for the channel. "The channel can earn revenue and margin quickly as a customer can be live within 24 hours rather than waiting 90-plus days for Ethernet services," added Dixon.

"The fixed IP on the SIM will be the same as the Ethernet service when delivered, thus reducing the IT and configuration cost for the customer once the wired connection is live."

Fidelity is one of four companies on Telefonica's Global Partner Programme and has been pioneering the channel launch of IoT and M2M services with the roll out of vM2M, which reduces three devices - tracking, PDA and mobile - to one.

Joe Papa, owner and Director of Qubic, stated, "Direct connection to our data centres of mobile data, without crossing the public Internet, is a significant addition to Qubic's managed hosted service offering.
"Qubic's fixed line services already connect directly to the data centre without crossing the public Internet, extending the LAN to remote workers.

"The mobile interconnect means that mobile workers or locations that don't have broadband can connect securely to the LAN in the same way and within the same IP range. The technology also allows us to provide secure mobile failover for fixed line circuits."

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ShoreTel's financial results for Q2 fiscal year 2016 show total revenues of $90.4m ($90.6m Q2 2015) and strong growth in recurring revenues driven by partners.

Don Joos, President and CEO, commented: "Following the ShoreTel Connect launch we gained momentum with customers as our pipeline of cloud opportunities expanded.

"Our channel partners contributed a historically high portion of cloud bookings."

Recurring revenues, which consist of all hosted and related services revenue plus support revenues, represented 52% of total revenue and reached an annualised value of $189m, up 15% on Q2 2015.

Hosted revenues of $30.5m were up 20% year-over-year and 4% sequentially.

During the period ShoreTel completed its acquisition of Corvisa, a provider of cloud-based communications solutions, expanding its cloud services in Europe; and boosted its cloud presence in Australia with acquisition of M5 Australia.

"While executing these strategic objectives we generated solid profitability," added Joos.

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NewVoiceMedia's international growth ambitions have been boosted by a $30m investment from BGF Ventures which joins existing investors Bessemer Venture Partners (BVP), Eden Ventures, Highland Capital Partners Europe, Salesforce Ventures and Technology Crossover Ventures (TCV).

NewVoiceMedia operates in the cloud contact centre market which is forecast to be 20 million seats globally by 2020, with upwards of 30% cloud penetration.

Last year the company grew its international new business by 528%, and the new investment will bring a stronger focus on the north American market.

Rory Stirling, BGF Ventures, commented: "We believe NewVoiceMedia will be one of the most successful software companies to emerge from Europe this decade."

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Simwood's 2016 VoIP Fraud Analysis paper released last month underscore's the company's leading role in combating the issue.

Regulators and industry experts snapped up copies while still hot off the press as well as requests from three of the world's top 10 global carriers with combined revenues of 180bn euros.

"Take up from customers has been strong," stated Simwood MD Simon Woodhead.

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BT Wholesale's CEO Nigel Stagg has stepped down following a 36 year career with the company.

His successor will be announced in due course.

Gavin Patterson, BT Chief Executive, said: "Nigel has made a terrific contribution over many years. "He has brought a wealth of commercial and operational skills and experience to all the roles he has held and he has helped us propel the company forwards."

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Jodie Piper aims to double reseller numbers at DMSL's Cloud Telephones business from 60 to 120 and recruit more referral partners for DMSL's business and consumer broadband portfolio.

Piper, who has been appointed Reseller Development Manager following a decade working at the company, said:

"Cloud Telephones has been leading the charge towards hosted voice and the growth we are seeing in this area is phenomenal. We are also seeing solid demand and growth in broadband services.

"We fully expect a further acceleration in sales this year and need more reseller partners to reach the full potential that's out there."

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Spitfire is to host 3CX Phone System v14 for 3CX Partners in the UK, offering 3CX in the Cloud as a self-configured and self-managed solution or as a fully managed service depending on the customers' capabilities and requirements.

"Hosted 3CX removes all the barriers that have been blocking the hosted PBX market with superior architecture and flexible delivery options," said Tom Fellowes, Spitfire's Sales Director.

"3CX in the Cloud is a fully virtualized instance, with its own set of dedicated PBX services, as well as completely separate data stores."

With 3CX in the Cloud, customers will have a dedicated PBX separated from and unaffected by other tenants.

In addition, they will have access to all the features of the on-premise version such as web conferencing, instant chat, presence etc. Furthermore, they can choose their preferred telecom vendor and retain the ability to move from hosted to on premise whenever they wish.

Nick Galea, CEO, 3CX said: "3CX in the cloud is not a multi-account system, it's a fully virtualized instance of 3CX Phone System with dedicated PBX services for each customer and complete data separation which sets it apart from old style hosted PBX".

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Unify, now known as the Atos brand for communications software and services, has announced the new OpenScape Contact Centre v9, designed to help businesses improve customer engagement.

"Successful businesses recognise that customer engagement and superior customer service are critical differentiators in today's competitive environment," said Peter Kuerpick, Executive Vice President, Product House, for Unify.

"More than ever, consumers expect to control and influence how and when their needs are met. OpenScape Contact Centre was designed and enhanced to make it easy for businesses to intelligently manage customer engagement across the enterprise for greater user and customer satisfaction."

OpenScape Contact Centre features a new user interface, modeled on Unify's Circuit platform. It also supports a 360 degree customer view, providing a contextual history of all details and contact with a customer, regardless of media channel, to ensure a streamlined and personalised customer experience.

Additionally, the solution provides embedded presence and collaboration tools so agents can easily connect with colleagues and managers to speed contact resolution.

"Contact Centres are focusing on both customer experience as well as agent experience. Unify's new OpenScape Contact Centre v9 provides enhanced capabilities such as a 360 degree agent view of the customer, enabling agents to better serve customers," said Blair Pleasant, President and Principal Analyst, COMMfusion LLC.

"Its workflow-style routing and call history analytics give organisations the actionable intelligence needed for real-time problem solving that employs the resources ideally suited to the task."

OpenScape Contact Centre v9 will be available in February from Unify and its global network of partners.

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Sennheiser has embarked on an initiative to offer premium noise cancellation headsets for markets requiring high levels of customer data confidentiality, targeting vertical markets requiring secure solutions, such as healthcare, government, financial and legal sectors.

"The ability to efficiently handle sensitive patient or customer data in these sectors is paramount, so the ability of the hardware to make this possible is equally important," said Jane Craven, Sales Director IT/Telecommunications, UK & Ireland.

"If an agent can't understand responses and these have to be repeated or read back for confirmation, this can significantly increase the risk of a leak of sensitive information in a public setting."

Regulatory initiatives such as the Data Protection Act in the healthcare market, PCI compliance standards in retail, and obvious security concerns in sectors such as government and finance have forced many businesses to adopt strict compliance measures.

In several of these instances, companies are subject to fines if patient data and/or customer credit card information is not protected according to a stringent set of criteria.

"By ensuring that our headsets deliver the very latest in noise cancellation, voice clarity and transmission quality, these companies can ensure their operators are best prepared to deal with customer information and keep sensitive data private and secure," added Craven.

"It's important that the benefits of high-performance headsets are recognised to ensure that relevant security compliances can be adhered to."

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