Analytics

  • NFON UK integrates ASC Recording Insights

    NFON UK has extended its partnership with ASC Technologies to integrate ASC Recording Insights with the Nvoice for Microsoft Teams proposition, which was rolled out by NFON in October 2019.

  • Tollring adds analytics to Cisco Webex Calling

    Tollring has launched its iCall Suite call reporting solution for Cisco’s Webex Calling platform. 

  • Highlight takes wraps off Partner Pack  

    A Partner Pack rolled out by SaaS platform provider Highlight is designed to allow resellers to more easily add value to their customers.  

  • Tollring rolls out analytics subscription model

    Tollring has launched a simplified, flexible and scalable subscription licensing model for its iCall Suite analytics and ca

  • Swyx rolls out Version 12

    Version 12 of Swyx's comms platform comes with a new look Windows client, updates to the VisualGroups queue management tool, a fresh redundancy concept for automatic failover and a monitoring servi

  • CallMiner boosted by $75m investment

    Provider of AI driven speech and customer interaction analytics CallMiner has closed a $75m investment round from Goldman Sachs.

  • Confirmit adds AI-driven CX solutions

    Richer insights from customer experience and research programmes are the result of new features added to the Confirmit Horizons platform.  

  • Seamless interactions

    The channel is yet to do justice to the interaction, analytics and reporting opportunity, but the scales are tipping accord

  • Building value from insights

    Most channel opportunities seem modest in comparison to those of real-time Interaction Management and Reporting (IM&R)

  • Cloud model falls short

    The industry’s great obsession with driving cloud adoption lacks the direction it needs to succeed, according to VanillaI

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