AI

  • Thumbs up on future role of AI and robots 

    More than two thirds (69%) of business decision makers in senior management positions believe that AI speeds up the resolution of customer queries, according to a survey commissioned by Enghouse In

  • Masergy strides towards autonomous networking

    An integrated AI-based digital assistant for network, security and application optimisation has been launched by Masergy. 

  • Skills gap holds back AI adoption

    Over half of UK organisations (55%) would adopt more solutions with integrated AI-based technologies, driven by a fear of being left behind, if they had access to the skills to do so. 

  • Avaya furthers integration with Google Cloud 

    Avaya has furthered its integration capabilities with Google Cloud Contact Center AI, enabling the vendor to embed Google’s machine learning within Avaya contact centre tech, making for easy integr

  • IBM Watson initiative spurs AI adoption

    IBM is making its AI system Watson capable of being deployed anywhere in a move to drive adoption. 

  • Winfield tips AI as 2019's key technology 

    Facilitating seamless human and non-human interactions for the betterment of the customer experience must be a top p

  • EC launches pan-European AI strategy for business

    EU member states and the European Commission have defined a series of joint actions to increase investment in, make more data available, foster talent and ensure trust around AI.

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