AI

  • AI opportunity beckons

    Here, Tim Britt, Director of Sales & Channel EMEA, outlines what’s needed for the channel to accelerate the AI op

  • Tollring set to launch AI-powered call recording

    Tollring is poised to launch an AI-driven cloud call recording solution in January.  

  • Evolve IP teams with Dubber for AI-Powered platform

    Evolve IP has launched an AI-inspired call recording platform, using Dubber’s network-based speech intelligence and pre-packaged sentiment analysis, to enhance the customer experience.

  • Zoom lays foundations for AI push

    Zoom will expand its generative AI offering across its platform from Autumn, starting with the launch of its generative AI digital assistant, AI Companion, at no additional cost with paid Zoom user

  • PromptVoice adds AI enhancements

    PromptVoice is leveraging Open AI’s ChatGPT to bring efficiencies for resellers provisioning audio recordings.

  • Microsoft upgrades Cloud Partner Programme to expand access to AI

    Having made significant investments in AI technology in recent months, Microsoft is now offering its partners more access to this technology via its revamped cloud partner programme.

  • Content Guru and Redwood secure Framework

    Customer Engagement and Experience solutions specialist Content Guru has been accepted as a supplier to the UK Government as part of the Digital Outcomes and Specialists 4 framework, which enables

  • Thumbs up on future role of AI and robots 

    More than two thirds (69%) of business decision makers in senior management positions believe that AI speeds up the resolution of customer queries, according to a survey commissioned by Enghouse In

  • Masergy strides towards autonomous networking

    An integrated AI-based digital assistant for network, security and application optimisation has been launched by Masergy. 

  • Skills gap holds back AI adoption

    Over half of UK organisations (55%) would adopt more solutions with integrated AI-based technologies, driven by a fear of being left behind, if they had access to the skills to do so. 

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