Tollring channel partners can now offer an AI-powered cloud call recording solution, Record AI, to their customers. The solution is a platform-agnostic cloud call recording solution that facilitates compliance and delivers automated intelligence.
It enables an organisation to analyse topics of conversation and sentiment of interactions at scale and reviews all calls allowing businesses to identify the behaviours that drive the best possible customer experiences.
Tony Martino, CEO of Tollring said: “AI-powered call recording is going to be a major game-changer in the market. The AI element enables a business to be more effective at seeing clearly what their customer service looks like and where to make improvements, using automation and analysis at scale.
“We are making compliant AI-driven recording and analysis accessible to all businesses, across every team within an organisation, not just those in a formal contact centre.”