Focus Group has invested in Contact Systems in its latest M&A move, bolstering its CX portfolio and reinforcing the company’s commitment to driving results for its customers using connected cloud technologies.
The CX capabilities of Make.Contact complement Focus Group’s end-to-end digital transformation expertise in the areas of unified communications, IT and cybersecurity, and reflects the company’s commitment to helping clients plan, build, migrate, and operate in the cloud.
Rhys Bailey, Interim CEO at Focus Group, said: “We’re committed to investing in our cloud capabilities, and this development is a logical step and brings us much closer to the forefront of omnichannel contact centre solutions.”
Matt Jones, Director at Contact Systems added: “By joining forces with Focus Group, we combine our expertise in CX engineering, design, and development with Focus Group’s dedication to delivering solutions in the realms of voice, IT and cybersecurity."