Node4 has appointed Bill Thomas as Chairman to develop the firm's strategy, focusing on building synergies and aligning with customer experience.

Andy Gilbert, CEO, said: "We knew that we needed a Chairman of the right calibre to help us innovate, widen our market and improve the customer journey and experience.

In a performance update The Technology Group (TTG) has reported £1.8m revenues for financial year 2016, up from £995k the previous year.

The Leeds-based firm, which was established in 2011, aims to double revenues this year and breach the £3.5m barrier.

VanillaIP claims to have cracked the challenge of creating a truly unified solution with the introduction of user bundles that combine a BroadSoft hosted PBX seat and a mobile SIM from either Vodafone or O2.

The bundles include hosted IP, mobile minutes and texts and extend the capabilities of the VanillaIP Uboss and Broadsoft platforms to any device including mobile.

Rarely has a technology caught the imagination as fast as Artificial Intelligence, which according to Gartner will feature in almost all new software products by 2020.

The analyst firm has based its prediction on astonishing website stats and corresponding levels of hype perhaps unseen before in the tech sector until now.

Customer Experience Analytics, Post Call Survey features and a new version of Quality Management have been added to 8x8's Virtual Contact Centre (VCC) solution.

Ian Aitken has been promoted to the role of Exertis Medium AV Director following the departure of Ian Sempers, the founder, owner and CEO of Medium (UK) which was acquired by Exertis last year.

Enghouse Interactive has released Communications Center 10.0, an updated version of its contact centre application with intelligent SMS routing and integration, task and activity queuing and support for Office 365 Federated Agents. It also extends flexibility for both on-premise and hosted deployments.

Distributor Exertis has been awarded Huawei Certified Services Partner (CSP) status for both IT solutions and IP networking.

Through its ISO 20071 accredited Professional Services Division, Exertis now holds 4 star Certified Service Partner status for IP networking and 3 star for IT solutions.

The Institute of Telecommunications Professionals (ITP) is urging all large telecoms employers to access apprenticeship levy funding, as recent research from the Department for Education reveals an estimated 11,000 large companies are still not using the Government's new online service.

In a show of ambitious intent Strategic Imperatives has signalled its European expansion plans by sponsoring the annual CEM (Customer Experience Management) in Telecoms B2B/B2C European Summit, being staged in Vienna on 26th-28th September.

The conference gives Strategic Imperatives a platform to showcase its SaaS billing platform called Elevate to a global audience.