Sabio adds to customer experience capabilities with Bright acquisition

Sabio's capabilities in the realm of customer service data and analysis have been boosted by the acquisition of Bright UK. The deal builds on Sabio's March 2017 acquisition of Rapport.

Abbie qualifies for British Power Lifting Championships

PRS Telecom Marketing Executive Abbie Morris has qualified for this year's British Power Lifting Championships in style having broken four British records at the ABPU/BPU Power Lifting North Wales qualifier competition.

Comms Dealer Update

Comms Dealer Sales & Marketing Awards adds two new categories

The Comms Dealer Sales & Marketing Awards have been expanded by the addition of two new PR and Social Media categories. This year, PR companies and in-house PR and marketing teams operating in the sector will be able to compete for the Best PR Campaign Award and the Best Social Media Campaign.

Company Profile

Prizing people proves a workplace winner

There is a host of precedents for Chess standing aloof from this year's contenders in The Sunday Times Best Company to Work For 2018 awards, according to Kate Wood, Head of Knowledge, Culture and Office Experience, who reveals how Chess secured the top prize.

Business Interview

Norton displays true potential at scale

Not helping customers to ditch ISDN is tantamount to propping up a doomed technology, argues Channel Telecom Managing Director Clifford Norton whose ISDN Scrappage campaign has the potential to deliver a new age of ubiquitous Ethernet connectivity sooner rather than later.

Market Review

Why UCaaS could emerge as the de facto solution

There is no more sensible way to provide customers with the communications power and flexibility they need other than through a high calibre cloud-based UC&C solution, argue leading proponents of the technology.

Business in Focus

SimCon event shows Simwood’s growing influence

Endemic apathy and arrogance continue to fail the comms industry's most critical imperative - combating VoIP fraud - argued Simwood Managing Director Simon Woodhead at the company's inaugural SimCon event last month where he also reaffirmed his commitment to high tech network innovation and channel partners who add value to his proposition.

Company in Focus

Lascom on the value of true partnerships

For Lascom Managing Director Karl Cheshire the early advocates of unproven SIP orchestrated one of the comms industry's most irresponsible technology initiatives to date. It left many resellers facing a crisis of credibility, even collapse. But it also made them far more attuned to the value of true and trusted channel partnerships.

Breaking Industry News

Case Study

Countdown to GDPR: Here's your priority checklist

With many channel businesses still caught in the GDPR headlights, tech, telecoms and Internet lawyer at decoded:Legal Neil Brown provides a risk-based approach to preparing for the new data protection rules which come into force in less than three months.

Business Profile

Calling time on legacy equipment

Organisations have already migrated many business applications to the cloud, now it's time to accelerate the voice component. But fundamental obstacles still remain, according to Fuze Chief Sales Officer Chris Doggett who calls for the market-wide erasure of legacy comms kit - the ball and chain preventing big strides in UCaaS adoption.

News Feature

Daisy on the supremacy of convergence

There is no argument against selling integrated solutions: Convergence should be mainstream for all resellers and positioned as the de facto proposition, according to Daisy Wholesale which last month showcased the growth potential of resellers who understand the value of its new One and Only Convergence Solution and Sales Academy.

Recruitment Focus

Keep calm and carry on recruiting

With 30 million people employed in the UK responses to adverts, social networks and jobsites may be at an all-time low. But hundreds of thousands of people move job every month and you can still recruit more staff if you try hard enough, writes Clive Jefferys of Telecoms recruiter JMA Network.

News Interview

NTA claims a hosted game changer

Incentives for hosted sales require a revamp if market potential is to be more fully realised, according to NTA Channel Sales Manager Justin Blaine who believes a strategic overhaul of the company's pricing structure and new cashback scheme will provide a boost to the market, and catalyse at least 35 per cent growth this year for NTA while


Special Feature

The changing dynamics of digital value creation in the channel

Today's collaboration-driven corporate culture is transforming not only the way people interact at work, but also the dynamics of distribution and value creation in the channel, says Philipp Bohn, Vice President for Circuit at Unify and CEO of blueKiwi.