Vonage is targeting the high growth cloud contact centre market with the intended acquisition of privately held NewVoiceMedia for $350m in cash. Vonage's total addressable market is forecast by IDC to grow 60% over the coming four years to circa $80bn of which $9bn is attributed to future contact centre business.
Business Profiles / Interviews
There’s no doubt that Brexit is impacting the UK hiring market as a lack of live candidates lowers competition to just 0.37 applicant per advertised job (Adzuna).
Current Brexit news points to the the possibility of a no-deal scenario with important implications for the comms sector, according to Dave Millett, Director of telecoms brokerage company Equinox.
Entrepreneurs are so often fuelled by all-consuming gas guzzling ambition, but not Mirus IT Solutions Managing Director Paul Tomlinson who’s driving hard and fast on a mix of aspiration and contentment.
BT Wholesale Managing Director Alex Tempest brings a fresh perspective to remodelling the division’s future planning and direction.
After so many changes to the health service its reform has almost become a ruling obsession, but one constant remains – the health sector’s reliance on technology innovation and those that provide it.
Sky’s disruptive Ethernet campaign combines the UK’s largest exchange network to offer 1GB services with growth ambitions on the same scale.
There is no better illustration of an entrepreneur at work than Oriium’s Managing Director Chris Kiaie who, boosted by significant funding, has entered the next phase of expansion.
The One Connectivity project is on track as Managing Director Paul Stevenson continues to release SMEs into the world of enterprise-level business comms.
If we value the customer experience it must be wholly streamlined and integrated, says CX champion Steve Tutt, Marketing Director at Kakapo Systems.
The back story of £3 billion distribution giant Exertis reveals a highly acquisitive company always heading towards the future requirements of the channel, says Distribution MD Gerry O’Keeffe.
Full fibre coverage across the UK by 2033 will entail years of investment and collaboration if barriers to progress are to be overcome, says CityFibre’s Director of Strategy Mark Collins.
Openreach has increased its efforts to drive Britain’s digital revolution with a plan to invest more than ever in its network and work closer with industry bodies and stakeholders, says Chairman Mike McTighe.
According to Unify’s VP for Global Marketing Michelle Jones the ultimate test of any marketing strategy is whether it gives partners a target to aim at and an opportunity to win.
Many sales experts have become centres of entrenchment with no capacity to truly sell the dream UC solutions in their hands, argues Sales Director Iain Sinnott.
Staggering under the potential threat of security crises and compliance failures, SMEs are turning to their tech providers who they hold accountable for protection.
Dalycom is a bastion of customer service – to be anything else is folly, according to MD Amanda Daly who also ensures the firm is an authoritative voice of the industry.
Following strategic investment in a refreshed channel proposition resurgent KCOM is giving partners the flexibility and agility they need to underpin and support their value added services.
Going private is not the only planned outcome of Mitel’s $2 billion sale to Searchlight in April.
Exclusive Group CEO Olivier Breittmayer put to bed any idea of a merger when he sealed a major investment transaction with new owner Permira.
The acquisition of Polycom by Plantronics is an apotheosis, a time for Plantronics to assert pre-eminence on the global stage.