Industry watchdog fines Vodafone £4.6m following two investigations

Industry watchdog Ofcom has fined Vodafone over £4.6m following two investigations that uncovered mis-selling, inaccurate billing and poor complaints handling procedures. One investigation found that 10,452 pay-as-you-go customers lost out when Vodafone failed to credit their accounts after they paid to top-up their mobile phone credit.

Hats off to the winners of this year's Comms National Awards!

Congrats to the winners of this year's Comms National Awards (main sponsor Nine Wholesale), the most coveted and celebrated awards for the ICT channel recognising and celebrating excellence in product, service and solution delivery across all aspects of the industry.

Marketing matters

The anatomy of dynamic marketing teams

By Elvire Gosnold, Director, Blabbermouth Marketing: We've recently grown our team with the addition of two new marketers. During the recruitment process I sifted through a lot of CVs and interviewed candidates from a variety of marketing backgrounds.

Company Profile

Luminet courts channel

Luminet CEO Sasha Williamson's new tactics mark a fresh approach to channel partnerships founded on a combination of vision, capability and determination.

Business Interview

Adept boss abides by basic principles

The latest set of financial figures from Tunbridge Wells-based Adept Telecom prove again that its CEO Ian Fishwick has succeeded in his strategy, posting a 31 per cent sales increase and 34 per cent hike in EBITDA.

Market Review

WebRTC gathers pace

Any examination of the big trends that currently dominate the communications landscape expose the unstoppable march of WebRTC, according to Paul Clarke, Regional Sales Manager UK&I, 3CX.

Business in Focus

Joynson liberates firms from legacy techno-world

Synergi IT's Managing Director Peter Joynson shows how fully engaged customer education provides a framework in which cloud service providers can flourish.

Company in Focus

Vonage pushes into UK

US-based cloud comms giant Vonage has swung its gaze onto the UK reseller channel and linked up with DMSL to drive forward a decisive partner recruitment campaign via the distributor's 300-plus reseller base.

Case Study

Time to take a real-time browse of WebRTC usage

WebRTC: What better time for resellers to assert their sales knowhow and profit from a transformational technology that is growing in popularity among users across the world?

Business Profile

Neurodiversity adds competitive edge

The ultimate gauge of any USP is whether it communicates and delivers real practical benefits like no other, and neurodiversity in the workplace passes this test, guaranteeing a unique business model and unbeatable competitive advantage, according to Auticon's CEO Ray Coyle.

News Feature

Gamma ups mobile anti

Gamma's acquisition of a core mobile network infrastructure in 2014 was its first step on the road to launching an exclusive business mobile service to the channel.

Recruitment Focus

Why recruitment is the Secret Service

There's a good reason why I don't attend trade events, writes Clive Jefferys of telecoms recruiter JMA Network. Lots of people know me, but they don't necessarily want to advertise our relationship to their peers. That's because our key attribute is discretion.

M2M Matters

M2M: It’s decision time

Decisive and dynamic action should be the channel's only response to the fizzing M2M market, according to Comms365 Managing Director Mike Van Bunnens.

Technology News


Special Feature

Collaboration champ strikes Gold with sipsynergy

On the development of seamless collaboration technologies and products few can challenge the experience and influence of Toby Gold, Chief Executive Officer at sipsynergy.

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