Videos

What is your AI/analytics strategy, how far along the journey are you?

In this clip, we asked our expert panel to provide up update on their own AI/analytics strategies.

How can upstream suppliers leverage AI and analytics to give partners a better experience?

In this clip, we asked our expert panel how upstream suppliers can leverage AI and analytics to give partners a better experience across a range of areas.

How can resellers/MSPs use AI and analytics within their own businesses today?

In this clip, we asked our expert panel how resellers/MSPs can use AI and analytics within their own businesses today.

How is AI and analytics being applied in the contract centre environment today?

In this clip, we asked our expert panel how AI and analytics are being applied in the contact centre environment today.

To what extent are contact centre solutions fertile ground for AI and analytics?

A Comms Vision survey found that only 2% of MSPs/ Resellers identified their business as being a specialist in contact centre solutions, which is fertile ground for AI and analytics.

For current and future deployments of AI, what infrastructure requirements need addressing today?

The latest Comms Dealer Channel Forecast asked how analytics and AI will change the future of the channel, and the workplace.

In this clip, we asked our experts what infrastructure requirements need addressing today when considering current and future customer deployments of AI. Stay tuned for more insights from this AI/Analytics session across April.

Where are the current big opportunities for AI solutions and analytics in the SMB space?

The latest Comms Dealer Channel Forecast asked how analytics and AI will change the future of the channel, and the workplace.

In this clip, we asked our expert panel where the big opportunities are in the SMB space. Stay tuned for more insights from this AI/ Analytics session across April.

To what extent is the channel missing an opportunity by not offering AI and analytics?

A Comms Vision survey found that 66% of MSPs/resellers don't sell analytics and barely any cited AI as a future focus area for them.

How can MSPs ensure they come out of 2024 stronger than before?

In this clip our contributors Jamie Hughes (Evolve IP), Ian Dunstan (Cobalt) and Paul Gibbs (VoIP Unlimited) share one piece of advice to help resellers and MSPs ensure that they come out of 2024 stronger than before.

Should MSPs give greater priority to developing ESG, CSR and D&I strategies?

In this clip our contributors Jamie Hughes (Evolve IP), Ian Dunstan (Cobalt) and Paul Gibbs (VoIP Unlimited) discuss if it is becoming crucial for resellers and MSPs to give greater priority to their business cultures and in particular developing ESG, CSR and D&I strategies?