Research

UK IT service providers expect 45% of revenue to come from recurring managed services in 2024, up from 35% in 2023, according to research from Barracuda. This will be driven by businesses scaling back their in-house IT and relying more on MSPs.

Six in ten IT decision makers are expecting to invest in AI in the coming year despite more than a quarter not feeling that they do not fully understand the technology, a sentiment shared by 20% of employees.

New research by Comms Dealer sister company IT Europa  has drilled down on the critical factors behind the runaway

According to Zen, 41% of UK business leaders think security is their biggest challenge day-to-day as 81% cite issues with the existing communication and collaboration tools.

Subscription-based managed services are the top revenue generator for MSPs according to executive respondents of a Kaseya survey (68 per cent). It is the second most time-consuming activity according to 43 per cent of technicians.

GoTo’s 2023 IT Priority report finds a 55% increase in the use of the channel in the past year, with 44% of businesses preferring a partner versus 27% going directly to the solution provider for new business communication and IT support tools.

Despite economic uncertainty, 72% of tech leaders plan to grow revenue in 2023, according to Gartner, Inc. Nearly half believe they will be able to outperform their competition this year.